Halifax Re-mortgage

TSM_2

I am after a little advice here. I am coming to the end of my fixed rate mortgage with Halifax and had decided to stay with them but move to another fixed rate they are offering.

They sent me through all the key facts for their mortgage which is at a rate of 6.19% fixed for 3 years with a £699 product fee.

After much searching it was the best deal for us so as the girlfriend was off work today I asked her to phone them and confirm we would like to go ahead with it.

I, in the last hour took a look at the interest rate that halifax are now offering expecting it to have gone up with a the news in the papers today. To my horrer the product I was purchasing had changed, but reduced rather than increased. They are now offering 5.99% fixed for 3 years with a £699 product fee.

so straight away I got on the phone to them and asked if I could have this rate. They are saying that I cannot, as I have verbally agreed to the 6.19 rate and if I want to move there will be a charge.

Is this correct?

I have signed nothing, and I have not yet payed them the product fee.

There was bearly 4 hours between the phone calls.

Any advice on this would be very much appreciated.

Thanks

TSM

JonnyBravo

Have you paid anything yet? A reservation fee of any kind?

If you haven't I'm surpirsed they won't let you change......

but......

the long and the short of it is they can do what they like. It's their money not yours.

Phone again and speak to someone different see if you get a different answer.

AndyBanks

I spent 4 weeks in the complaints process with Bank of Scotland when they changed my rate (put it up) during the application process.

In my situation they guaranteed me the lower rate would be valid for 6 months and then 1 day later said the rates had gone up and told me it was tough luck.

Stick with it and you'll get your way.