Help! Currys codes session timeout problem

tcall

I keep trying to order from the Currys website using free delivery and £25 discount codes, and everything works until the order is submitted. Then a session timeout screen appears and I have to start all over again.
I first of all tried through the Egg cashback link, but when I got the error I tried just going directly through Currys website, but still get the error.

Any ideas?

rattla

tcall wrote:

I keep trying to order from the Currys website using free delivery and £25 discount codes, and everything works until the order is submitted. Then a session timeout screen appears and I have to start all over again.
I first of all tried through the Egg cashback link, but when I got the error I tried just going directly through Currys website, but still get the error.

Any ideas?

I had the same problem yesterday (tried free delivery and £50 off £500). I phoned them up and they told me that it was because you can only use one code on an order. I removed the free delivery and it worked fine.

I told them that it would have been nice if they would have actually said that rather than giving a bizarre time-out screen! I think you should still get your Egg Cashback though.

tcall

Thanks.
Tried this and it got even more complicated! The item I wanted was £249.95, so I had to buy some batteries to bump it over the £250.00 limit for the £25 discount. Had to forgo the free delivery, but still went through Egg.
However the batteries and the Washing machine are sent seperately, so not only would I get charged £19.95 delivery on the washing machine, I would be charged an extra £19.95 delivery on the £3.69 batteries!!
Had to forget the £25 discount and go with free delivery instead :rolleyes:

rattla

tcall wrote:

Thanks.
Tried this and it got even more complicated! The item I wanted was £249.95, so I had to buy some batteries to bump it over the £250.00 limit for the £25 discount. Had to forgo the free delivery, but still went through Egg.
However the batteries and the Washing machine are sent seperately, so not only would I get charged £19.95 delivery on the washing machine, I would be charged an extra £19.95 delivery on the £3.69 batteries!!
Had to forget the £25 discount and go with free delivery instead :rolleyes:

That's strange as on the Delivery Terms they state :

"We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and whether you choose standard delivery (5 working days), or a premium service. You only pay one delivery charge, irrespective of the number of products ordered. If you order two or more products which fall into different categories, the higher charge applies:
e.g. if you buy a fridge and a kettle you pay just £19.99 for delivery of both. "