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Complaining and getting your money back.

Hi all,

I don't usually complain if I have a problem, I usually just keep quiet but the other day I stayed in a hotel and complained becasue I had dirty sheets. I was given a full refund!

Do you complain (obviously only if something is genuinely wrong) or do you keep quiet. if you do, what have you got out of it?

xx
:j xxxxx:j
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