Any info on guarantees?

Troystoker

Hi, first time user in need of pointing in the right direction!
Late 2005 I purchased a new Digital SLR Camera of reputable quality, for a small fortune!
The camera has recently developed a problem which requires repair (you won't be surprised to learn that it is out of warranty!)
I have been informed today that it will cost over £150:00 to repair (at an authorised repair centre).
I seem to recall that some months ago I saw an article somewhere suggesting that "Additional" warranties as offerred by the big consumer electrical outlets (ie Currys, Comet etc) were effectively worthless due to the fact that it is reasonable to expect these goods (and I consider that a £750 camera would be among them) to last longer than the 12 month statutory warranty offered by the manufacturer. Trouble is, I can't recall when or where I saw this article.
Can anyone point me in the right direction please?

Many thanks,

"Troy"

hollydays

How long was the warrenty?

Troystoker

12 months, starting approx October 2005

Niki_Makepeace

Hi,

I'm new to this forum (or any forum for that matter) but I have a similar problem in that I purchased a fridge freezer in May 2007 and it has now broken, basically 2 weeks past 12 months warranty. Did you manage to sort your problem out and if so any tips?

McKneff

There is some ruling somewhere about goods just out of guarantee and
should be expected to last longer than both examples above.
ask at your local trading standards, they should point you in the right direction but do it soon

ANGLICANPAT

Check the Daily Express today. This is the relevant part. ie everything hangs on the word and interpretation of the word reasonable.

BEYOND THE BASICS - Guarantees and extended warranties

Two protections work in parallel – the maker’s guarantee (usually a year) and rights under the Sale of Goods Act that the item is fit for purpose. Customers should take problems directly to the retailer. If the same fault occurs again and the guarantee has expired, customers can cite failure to repair adequately.

If a different fault occurs when the item is just out of guarantee, the Sales of Goods Act comes into play as the test is how long an item is reasonably expected to last.

Steer away from extended warranties, they rarely offer more protection than normal rights.