We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

ARC Credit Management/Egg/ Lack of CCC..

Options
HELP PLEASE!!

I read these forums a few months ago regarding debt, as I am in lots of it. I was advised to ask for a copy of the CCC from ARC who have taken over my Egg Debt. After weeks of silence, I received a letter today. It says..

"Please find enclosed a copy of your statement of account. Our client is unable to locate a copy of your credit agreement at present, therefore we have attached a true copy of the Terms and Conditions as they were at the time you signed your agreement. This constitutes our legal obligation and therefore we must have an offer of payment on this account'

What does this mean? Ihave the copies of the statements and T and C's but no CCC.

The letter goes on the add -

'If however, you believe you have defence to our clients demand, please spedify the nature of that defence. In respect, we note from the account statement that you have already made payments towards the balance and therefore we must assume that you do not deny the existence of the contract wuth our client'..

Do I have a leg to stand on or shall I now make my ridiculous off of £1 per month payment (until my circ's improve as I have done with other debts)...

Thanks x

Comments

  • stapeley
    stapeley Posts: 2,315 Forumite
    hi, Just write back , there's a template letter available for non supply of a CCA . Basically until the CCA is produced the account is in dispute ,so no payment need to be made . You can offer to make a token payment, but until they come up with a true signed copy of the CCA, they should under the terms of the CC ACT make no efforts to enforce the alleged debt .
  • tressls
    tressls Posts: 111 Forumite
    stapeley wrote: »
    hi, Just write back , there's a template letter available for non supply of a CCA . Basically until the CCA is produced the account is in dispute ,so no payment need to be made . You can offer to make a token payment, but until they come up with a true signed copy of the CCA, they should under the terms of the CC ACT make no efforts to enforce the alleged debt .

    Hi, where is this letter? Thank you very much :-)
  • stapeley
    stapeley Posts: 2,315 Forumite
    If you look at my thread Lets all ask for our CCA . all template letter are in there somewhere !!
  • stapeley
    stapeley Posts: 2,315 Forumite
    cheers again fermi !
  • fermi
    fermi Posts: 40,542 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Rampant Recycler
    stapeley wrote: »
    cheers again fermi !

    Only a quick cut and paste job, hence my warning at the bottom.

    tressls: If you decide to use that letter, you may want to adjust it slightly to take account of the fact that they have admitted that Egg can't find the original agreement.

    Under section 127(3) of the CCA74, a court is not permitted to make an order against you (or shouldn't) if a signed copy of the agreement containing the "prescribed terms" cannot be supplied.

    So if that is they case, then ARC/Egg are doubly stuffed.

    I'm sure they know this anyway.;)
    Free/impartial debt advice: National Debtline | StepChange Debt Charity | Find your local CAB

    IVA & fee charging DMP companies: Profits from misery, motivated ONLY by greed
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 599K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.