Micromark Convection Heater £3.16 Inc Vat [CLOSED]

dastephens

I ordered on last night and it went through, total including delivery+vat was £6.57 which went on my debit card. This morning at 9.05a.m. I got a telephone call from Viking Direct who said it was an incorrect price listed and should show £26.99. They went on to ask me if I still wanted it at £26.99!! I said no Thank You. (I did think afterwards, are they not supposed to honour misprices?)

sandybrag

dastephens wrote:

I ordered on last night and it went through, total including delivery+vat was £6.57 which went on my debit card. This morning at 9.05a.m. I got a telephone call from Viking Direct who said it was an incorrect price listed and should show £26.99. They went on to ask me if I still wanted it at £26.99!! I said no Thank You. (I did think afterwards, are they not supposed to honour misprices?)

So why it is still showing at £3.16 on the website?. Or do Viking just want to keep their phone operators busy?

zak1976

Someone move this thread please?

It is a misprice and I have been quoted £31.71, and they do not have to honour it as no contract was formed, unless you had a confirmation e-mail statin otherwise.

Tallyho_2

I need 4 that's why I ordered them !

mncollyer

I ordered 3 because I have 3 bedrooms and I was not being greedy.

Martini

Received mine today!
Even though I received the email cancelling by default unless I replied and paid the "real" price! Thought "O well, never mind" and didn't reply. I'll check what they have taken from my CC and let you all know.

mncollyer

I have not been told my order is cancelled and I am waiting to see what happens with my CC before I approach them. My order should have been delivered on the 22nd when should yours have been delivered?

Cheers Mark

Martini

I was out when they arrived and the delivery man left them out of site behind my hedge! I've checked with my CC and paid £3.16 each for them with no P & P.
I got this message below on Thursday so I wasn't expecting them!

Dear Customer

I am writing to thank you for your recent order on our Viking at Home
website. Unfortunately I have to advise you that one of the items on your
order was priced incorrectly at £3.16 on our website. The item in question
is a Micromark Convection Heater and should have been priced at £31.71. If
you would like to still receive this product at the revised price please
confirm by replying to this email or call us on 0800 197 1747, however if we
do not hear back from you by the end of the day we will cancel this item off
your order.

We continually monitor and check pricing on our website but occasionally an
error does occur, I would again like to apologise for any inconvenience this
may have caused you, please do not hesitate to contact me if you require any
further assistance

Kindest Regards

Scott De-Rosa
Internet Customer Services

e-mail: customerserviceuk@vikingdirect.com
Free Phone Consumer: 0800 197 1747
Free Phone Business: 0800 424445

mncollyer

Just had an email from Viking cancelling order be warned they are watching us all on here

Martini

Oooh,
I wonder if they have worked out who I am then?
Viking direct, thanks for honouring my order!