Argos Lighting problem

taney

Hi,

I purchased 8-10 contemporary ceiling lights for my newly refurbished house about 8-9months ago and 3 of the lights have gone bust twice in these 9months.

Argos provides a cover for 1year so they did replace them,but the problem is that I am not a DIY person and everytime I have to call an electrician to get them fixed & they do charge 35-40£ per visit.

Last time when I went to return the lights I asked them that I need to get another set of lights rather than exchanging with similar lights as it seems like a fault in factory settings but they refused saying that I can only exchange witha simialr light & can't swap it with another set.

Now I am coming to end of 1year period and one of the lights has gone couple of weeks ago and I have to take it back.These lights costed me £55-70 each.I don't know where will I stand after 1year period is over plus I have gone through so much hassle in taking lights back & forth and additionally paying the elctrician,what do you people suggest...what should i be doing?

thanx for reading my long msg & thanx in advance 4 ur suggestions!

mike21gb

take them back and go someware else ,when i bought a light from B&Q i had the same kinda problem and there sorted it out for me , so i never go anyware else now .

Spunkeh

I'm fairly certain that you are entitled to a full refund on any faulty item still under warranty.. Were you only offered a replacement?

Jenny_Wren_3

no, after the 30 day period its repair or replacement. You will only get a refund if the store cannot get any replacements and there is no repair facility on the item. If you argue well (and are nice about it) you may be able to get a refund but that will be at the managers discrection.

taney

Spunkeh wrote: »

I'm fairly certain that you are entitled to a full refund on any faulty item still under warranty.. Were you only offered a replacement?

yes,they only offered a replacement,no refund or even exchanging with other lights

Spunkeh

Try calling customer services and explain the situation and see what they have to say..
Hopefully you should at least get a credit note, if you've already had the item replaced then hopefully they could give you an exchange..

Ardsguy

Customer Services have no authority to overrule store decision - Sorry lol

Its at the stores descretion to make exceptions, and CS can't overrule the decision of stores.

If the lights are faulty, they are covered for a year from replacement. ie lights bought 9 months ago, and replaced today, will be covered for a further 12 months.

If you don't want the same ones, you can exchange them for others. The store has to give you new lights, it shouldn't be any different to them if you don't want the same ones??

HTH

taney

I wrote to CS dept & this is what they have said...

"Due to the length of time you have had the product, the store would only offer you a replacement and not an exchange.If the product developed a fault after the 12 month guarantee has ended, then an independent report would be required. This report must be carried out by an accredited engineer and sent to our Customer Relations Department, including your full name and address.Once this has been received, you will then be contacted to discuss the next course of action. If a manufacturing fault is found, we will also be pleased to reimburse the cost of the report."