Nemo Personal Finance Help!!!

suzy83

Good Morning Everyone.

I am sorry for the new thread but i am looking for some help.

After a long battle with Nemo Personal Fianance they allowed me to pay 50% of my liability and settlement of my half of a loan that i had with my ex partner.

My ex partner was not paying anything and i was left to pay it. Anyway i won the fight on the grounds that i would pay my full amount and be removed of the loan and they would continue to chase my ex for the remaining balance.

Received letter confirming my settlement and liability has been accepted.

5 months later i requested a copy of my Equifax file and i was deverstated to note that Nemo was on my file, defaulted and still oweing £+5k!!!:mad:


I rang Nemo and asked if my name had been removed and they said that it can not be removed. I came off the phone in tears and had sleepless nights.

I have wrote them a letter and i just wanted to post it on here for some help. I feel like i have been lied. My future is nothing now with this on my file. They promised i would my name removed. If they cant get the money from him its going to look bad on me. I might as well not have paid it.

Please can anyone give me any hints and tips with my letter. Im useless at letters and at the moment i cant thing straight because im so upset with the matter.

Dear ******

Further to our telephone conversations of this week I am sad to note that my name will still remain on the loan until it is settled by Mr *****.

It was my understanding/agreement that my name would be removed from the joint loan once the funds had cleared through the banking system. I had numerous telephone calls to clarify with Mr****** that once payment was received my name would be released from the loan. Mr******* verbaly confirmed this to me and also in his letter dated 12th October 2007.

I clearly stated to Mr******* and in my correspondence (which you should have on file), I was not prepared to pay the money if i was not going to be removed. Why do you think I offered to pay the full amount of £4,932.35???. This was the whole reason for paying the full amount.

When i sent the cheque for the above figure i enclosed a letter stating that "I look forward to receiving a letter as proof that my name would be removed". No one ever came back to me and said this would not happen. It was 5 weeks later that I had to call Mr******* to ask when would I receive my letter confirming that my name had been removed. He advised that he would issue one out to me as soon as possible. Again no mention that my name could not be removed!

I am very upset and feel that I have been misled into believing from a member of staff that my name would be removed. What would the FOS say about this? I am going to be getting in touch with a solicitor to see were i stand. This is clearly unacceptable and also to have been lied to.

As discussed on the telephone i explained to you that i had obtained my credit file from Equifax. I was horrified to note that the above account is showing on my file. To make things worse it is showing I have defaulted and i still owe £+5k. I have been advised that this will show on my file until Mr ****** decides to pay the outstanding balance, which could be indefinite. Why do i have to suffer because of this?. Do you not think i have suffered enough? If this goes to court will i then be placed with a CCJ even though I have paid my liability? Surly this is not right, how can you justify this? I might as well not have bothered paying it all and just stuck with a monthly payment plan. My future has nothing to look forward to now. How am i supposed to get any future credit with this showing on my file? I cant even open a bank account. I thought the matter had been laid to rest but yet its come back to haunt me. Are you telling me that i have to be punished until Mr ****** pays the outstanding balance?

Why state in your terms and conditions that a named person on a loan agreement can be removed at a fee of £125. If you state this then you can surly remove my name.

I look forward to a full and prompt response to this letter and for the matter to be concluded within eight weeks or I shall be contacting the Financial Ombudsman to investigate my complaint

Yours faithfully,

Hopeful1

Hi Suzy.

What a nightmare! I would suggest that you keep the letter factual and remove the more emotional sentences. I wouldn't want them to think i was vunerable and that they could get away with anything they wanted. Also, you may give them ideas with regards to talk of a CCJ.

Mark your letter 'this account is in dispute' and state it is a formal complaint. This will assist you if you have to complain to an external organisation.

I would also avoid discussing anything else on the 'phone. You need everything in writing as proof / evidence.

Good luck with this.