'Accused of fraud by the Halifax…' blog discussion
in Martin's blogs & appearances & MoneySavingExpert in the news
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Former_MSE_Lawrence Former MSE
This is the discussion to link on the back of Martin's 'Accused of fraud by the Halifax…' blog. Please read the blog first, as this discussion follows it.
Read Martin's 'Accused of fraud by the Halifax…' Blog.
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It isn't that long ago that you called your bank, and it was bank employee you spoke to who knew the rules and how things worked. Now, outsourcing and cost cutting means you get through to people with no industry experience, no knowledge of the parent companys procedures, and a desire to get through their day as easily as possible. Mistakes happen, but if a fraud team can make mistakes as easily as this you have to wonder what else is being mismanaged.
If the person can google something like that and then give details of MSE forum purely based on the company being mentioned in a discussion, what must he be telling everyone else, on other matters and other calls when googling??
Proper thorough training is needed and quick for that person, because investigating fraud should a lot more indepth than that as a matter of course I would have thought.
Well I would have thought before hearing this tale :eek:
I wont say their name in case i am wrong but a dutch based printing company who do "free" business cards with a nice little scam attached.
Google takes over in solving crime.
Replace the Police by Google.
Unsecured Debt | [strike]£7,000[/strike] £0
Lodgers | |
If you flood with "cheap labour" you will pay for it in the long run. There used to be a saying, which was;" When you pays peanuts you gets monkeys!" Seems like some have just forgotten that one.....
Even the apology letter seems like it was written by an infinite amount of monkeys at an infinite number of typewriters, but they gave up waiting...
PS. I am amazed that the Halifax didn't comment the advisor in question is being disciplined and given the relevant (re)training, which they should be imo.
Irate customer: "What the F**K is this charge on my account I've been scammed and know my rights and demand compensation"
Indian Call centre muppet: "Good evening sir can I have your first borns shoe size"
Irate Customer: "I don't remember that but I have my account details and want the compensation paid in there straight away"
ICCM: "I'm sorry sir can I put you on hold whilst I transfer you to a totally unrelated department"
15 mins later
ICCM2:"Good evening sir can I take the engine size of your car?"
IC: "I want my compensation for being frauded (sic) and demand more compensation as my dinner has now gone cold"
ICCM2: " I am understanding this sir, let me transfer you to the correct department"
ICCM3:"Good evening sir, can you tell me which of your legs is the longest?"
IC:"The one I'm about to shove up your !!!!! - where's my compensation and what's this company xxxx all about?"
ICCM3:"One moment sir I will try get some details about this company..... Oh they seem to be mentioned on MoneySavingExpert.com"
IC:"Well what about my compensation?"
ICCM3:"You'd best speak to MSE.com - they have loads of people on there demanding compensation for things like burnt toast etc"
IC:"Hello - MSE? Yes I demand compensation, apparently you're behind some scam...."
or something like that - doubt that Halifax went out and said that MSE was involved in fraud but they probably didn't make it clear to and irate customer who was looking for someone to blame (and quite possibly compensation )
Brilliant... I wonder if HSBC and Halifax use the same agency to answer calls...
... because I have conversations like that often!