Over charged on Tesco.com

kitekat

I was overcharged for an item on my grocery shopping online,should i get double the difference for this.I was only given the amount they overcharged me by.

char_student

you got your money back...whats the problem? You should not expect to get extra money back for nothing.

Asda when they charge you wrong instore dont always give me the £2 voucher, but I dont ask - as its something they give you to apologise. Its not expected

lottyxx

Tesco always make mistakes,usually they miss things things out with me,one phonecall and i just get my money back,tesco are good at that...i just wanted the item sometimes.

i dont see a problem as long as you get your money back.

Plushchris

char_student wrote: »

you got your money back...whats the problem? You should not expect to get extra money back for nothing.

Asda when they charge you wrong instore dont always give me the £2 voucher, but I dont ask - as its something they give you to apologise. Its not expected

I disagree, it is Tesco policy to give double the difference if you are overcharged, so seeing as it is their policy, I would expect them to stick to it. Same goes for Asda, it is actually their policy to give you that giftcard so you should expect to get it.

The cynical side of me thinks that whenever Asda staff give you the difference but no giftcard they *could* pocket the giftcard for themselves when it was intended for you. Same could go for Tesco staff not giving the double difference.

kitekat

char_student wrote: »

you got your money back...whats the problem? You should not expect to get extra money back for nothing.

Asda when they charge you wrong instore dont always give me the £2 voucher, but I dont ask - as its something they give you to apologise. Its not expected

All i asked was should i have got double the difference for an overcharge online ,as you do for an overcharge in store,There is no need for the snide remarks.Sometimes i despair of this forum,people jump down others throats for absolutely no reason except to be nasty.

fedupconsumer

kitekat wrote: »

There is no need for the snide remarks.Sometimes i despair of this forum,people jump down others throats for absolutely no reason except to be nasty.

Indeed people come on here for help not be shot down for asking a perfectly legitimate question.

char_student

I was not shooting anyone down or making snide remarks....just saying that you got your money back, I dont see the problem.

char_student

Plushchris wrote: »

I disagree, it is Tesco policy to give double the difference if you are overcharged, so seeing as it is their policy, I would expect them to stick to it. Same goes for Asda, it is actually their policy to give you that giftcard so you should expect to get it.

The cynical side of me thinks that whenever Asda staff give you the difference but no giftcard they *could* pocket the giftcard for themselves when it was intended for you. Same could go for Tesco staff not giving the double difference.

IF thats the Tesco Policy then the Tesco near me dont abide by that

Plushchris

char_student wrote: »

IF thats the Tesco Policy then the Tesco near me dont abide by that

It IS Tesco's policy to give double the difference, I suggest next time you are near the customer service desk to look at the big blue board where it says "If things dont add up" either that or on the smaller white posters by the tills, they also quote the policy, something along the lines of "In the unlikely event your are charged more than the price shown we will give you double the difference"

I'm not 100% sure if that applies to home shopping (although I think it should)

And most Tescos will try not to abide by it, you have to remind them of their own policy! (Great for a retail giant to have to be reminded of its own policies by its customers dont you think?)

wirehair

Its not the same policy for home shopping , its only DTD in store . Home shopping they just refund the difference.