Anyone had a problem with natwest mortgages???

wrightstar

I am having a nightmare with Natwest
We started our application at the beginning of April and were told it takes approx 4 weeks .
They didnt need any id from me as I do all my banking with them but they needed documents from my partner and id.
At first they sent all documenmts with the wrong names spellings so we had to start again. Then we were told exacrly what documemts to provide and were told by our contact at natwest that we could take in bank statements or pay slips.
As my partner had to order the statements from first direct he chose to take in his pay slipos instead.
He took the id into a bank to have it clarified and sent to mortgages direct.
I then called then the day after and was told we would have a decision on our mortgage appication by thuesday 20th may.
I then got a call the next day saying they couldnt do anything until they received the bank statements.
This has caused such a problem for us as we are buying a new build and the builders are on my back everyday. They were expecting us to exchange on 17th May but Natwest have caused such hold ups, they say they are sending letters to us that never arrive and we can never speak to the same person when we call. We then end up with different answers from different people.

I really want to give up with natwest but i know i'll lose out on my new house and the £500 reservation fee.
Any advice would be very welcomed as all the waiting is now making me very ill with stress:mad:

minimike2

Natwests service is historically poor when it comes to mortgages. Sounds like you are too far down the line to start again though. You will just have to roll with it and provide them what they ask for as quickly as you can.