Confused

SRD61

Have had an ongoing argument for the last 3 years with the RBS about a £31,000 they insist I took out as a joint loan with my husband. Have asked them frequently in that time for signed copies of the agreement and bank statements to show the money going into my account. Also recently gone down the correct route of sending letters with cheque for £1 to obtain these (sent everything recorded delivery). Did not get any response from these, so wrote to their complaints department. Have had 2 letters from them this week, and also spoken to them over the telephone and the gist of it is they can't find any paperwork, so do not want anymore payments. Good news I hear you say, well yes, but the real problem lies with the fact that I tried to close my Royalties Gold account with them, and the £4,000 that was in the account they have taken to offset the loan. Is this legal? Due to the fact that I have strenuously denied that this loan was taken out and there is no paperwork to coroborate I have. Please I need more advice and don't know where to go from here.

homer_j_3

If they cannot provide proof that the loan exisited, I doubt that it is highly unlikely that what they have done is legal.

You borrowed more than 25k which means that the loan would not be regulated by the CCA 1974 so I am not sure whether the £1 fee route would have been appropriate.

I would have done a SARN letter with £10 to get the information. I would maybe look to complain under their Internal Complaints Procedure but it may well be worth considering legal advice.