are pinnacle having a laugh ?

jamestay1

i had a loan with Northern Rock which i settled last week after half-way thru a 4 year loan.i emailed Pinnacle (who does the PPI for NR) for a partial refund of what i payed and i got this email back today..


Dear Mr Taylor,

Thank you for your recent e-mail.I confirm that in return for you paying
the premium, we will provide Life, Disability and Unemployment cover. This
does not work like a savings plan. However, If you do have any further
queries, please contact Northern Rock Ventura on 0870 600 0506.


Yours sincerely,


Tina Shetty
Customer Services
Cardif Pinnacle.

i think they're trying to fob me off ?

what do you think ?

iolanthe07

Are you sure that is spelt Tina Shetty? Seriously, I think you'll have a problem with this. PPI is provided for the term of the loan. If you shorten the term voluntarily you do not get a rebate on the premium, AFAIK, but do check the T & C's.

jamestay1

i copied and pasted the letter.i thought the name Tina Shetty was a little strange,thay why i thought they were having a laugh.i'll check the T & C tomorrow.