Hsbc...

**Amy**

When i first got paid it was by cheque (you may remember) and it hadnt cleared when my Loan payment went out (and was returned).

I asked if i could make sure it would be paid. The guy said the cheque would clear on Friday and he would make sure a payment was taken on that day.

Fantastic i thought, and yes it did come out.

Then another payment has come out today! :mad: Its the DD, apparantly it comes out automatically 2 weeks after it has been returned. Why didnt that guy tell me that??? If i had known i wouldnt of asked for it to be paid as soon as the cheque cleared!

On phone now and the guy is seeing if he can refund it into my account. :rolleyes:

Cleosmum

Bless em! I have a loan with hsbc and they take the money whether the account has money in or not. If it hasnt then bless em they make sure they take a £25 charge too grrr.

Hope you get it sorted!

**Amy**

:rotfl: @ bless em, i know what i would rather do than bless them!!

I got asked if i could just leave the payment. Ummmm no, its £228!!! :mad:

So they are going to look into refunding it and I should have an answer within 48 hours.

Im expecting it to be a no...:rolleyes: :cool:

Cleosmum

I dont think they could legally keep it, surely? There must be a way to get it back. I would tell them that 48 hours is too long and you would expect the money to be back in within 48 hours.

**Amy**

Just had a phone call and the guy tried to tell me that if i got the refund my loan account would be in arrears! :mad:

I explained to him very slowly that that is NOT the case, that my next payment is not due until the end of May, therefore i am £228 in credit, and i want it back as i was wrongly advised...

He said he will refund it when he has looked into it...

:wall:

**Amy**

I have nearly just fallen off of my chair...

They refunded me the full amount... and its gone in immediately... :eek: :rotfl:

xx