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Whoto complain to first?

without going into the ins and outs of the situation, the Health Service has managed to !!!! my case up and i am no farther forward than i was 6 mths ago. Who should i complain to?. I am still only an outpatient and the last time i went to the hospital- even as i was stepping into the room the charge nurse (who apparently was deputising), became really aggreessive to me- i am certain this is because she had just read the notes and realised nothing had been done after the results of the scan eventually made it bacK !

Thx.
"if the state cannot find within itself a place for those who peacefully refuse to worship at its temples, then it’s the state that’s become extreme".Revd Dr Giles Fraser on Radio 4 2017

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