HSBC lose application - deal lost?! Advice required

alex69

Hello

I applied online back in April for an HSBC product that was about to expire (the BoE + 0.39% with 599fee). I got an agreement in principle - on the website it said we'd get the paperwork by post to put through the application etc.

The paperwork never came - we enquired several times and we were told not to worry that it'd come just that they were very busy.

After a month we stopped taking that as an answer and discovered they apparently had no record of the application. Stupidly I seem to have lost the print out with the reference number after the application had been completed - this must be the first time it happens to me!

I know exactly the date and time I applied and know for sure the application went through but HSBC's telephone advisors refuse to budge on this and do not want to check the logs in their systemh. So I applied recently to the new deal at +0.48% (which is expiring this weekend). It's not a huge difference but it's a little annoying.

Do you have any advice? Should I just let go? Should I write in, if so, to whom?

Our application at 0.48% is proceeding but it'll take a while before it all gets wrapped up. Thanks.

Paul_Herring

Stupidly I seem to have lost the print out with the reference number after the application had been completed

Unfortunate, otherwise you could have been a lot more cynical towards their 'losing' applications.

Do you have any advice?

Personally I'd not have any more dealings with them if I could help it.

alex69

Paul_Herring wrote: »

Unfortunate, otherwise you could have been a lot more cynical towards their 'losing' applications.

Indeed. Reason I am sticking with them is that +0.48 is still the best I can find. And that's probably the reason for losing the application?! :mad:

_Andy_

Just after RateMatcher started HSBC lost a large number of applications (of the system that is) which had to be rekeyed.

TEDDYRUKSPIN

Unless you have paid up the booking fee you have no say. An agreement in principle means nothing. Read the small print.

This applies to all lenders. Pay up the booking fee for them to obtain your funds from the moneymarket and you have it. If they withdraw they withdraw.

You won't be able to argue about it.

Ian_Griffiths_Halifax

I would tackle them on the issue of Treating Customers Fairly. They didn't Treat You Fairly, by not having an efficient enough sytem in place to handle the massive number of enquiries that their offer was obviously going to generate. That's not your fault, and they are now not Treating You Fairly by being willing to go through their Call Log (which is there for your protection just as much as theirs) despite being able to tell them the day and time, to make the job easier for them.