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Unfair charges by couriers
Neoshoegal
Posts: 156 Forumite
I received a parcel today from the US and had to pay import duty on it. All fair and well, no problem paying that.
However, UPS had added an extra £11 as a brokerage surcharge. This is because they pay the import duty up front to HMCustoms and they make you pay for that service. You do not get the option to pay these charges yourself directly. I was rather annoyed by the amount they charge for this service (my import duty fee was only £7.77) and even more so that I had no choice in the matter.
A bit of research now got me to this site:
www.volkszone.com/VZi/showthread.php?t=351900
Somebody there has been reclaiming these charges from parcelforce claiming they are illegal and has done so with success.
I've emailed UPS stating what he has said and am currently awaiting a reply. What he is stating in regards to these charges not being fair does seem to make a lot of sense and I'm wondering if it would be possible to kick up a bigger fuzz about this like has been done with the bank charges.
However, UPS had added an extra £11 as a brokerage surcharge. This is because they pay the import duty up front to HMCustoms and they make you pay for that service. You do not get the option to pay these charges yourself directly. I was rather annoyed by the amount they charge for this service (my import duty fee was only £7.77) and even more so that I had no choice in the matter.
A bit of research now got me to this site:
www.volkszone.com/VZi/showthread.php?t=351900
Somebody there has been reclaiming these charges from parcelforce claiming they are illegal and has done so with success.
I've emailed UPS stating what he has said and am currently awaiting a reply. What he is stating in regards to these charges not being fair does seem to make a lot of sense and I'm wondering if it would be possible to kick up a bigger fuzz about this like has been done with the bank charges.
0
Comments
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You get 2 choices - pay up or refuse the goods and probably lose your money!0
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