How to deal with Debt collectors?

MOT1987_2

Not sure where to post this but here goes...

My paypal account got suspended (long story) so i couldn't log in to challenge any buyer claims OR (note paypal if your reading this) to restore my account balance.
On saturday i got a phone call from some debt collection agency however i missed the call so just got a message.

What should i do next? I have the number to ring them but should i wait and see if they send any postal correspondance?

I'm happy to pay (well not happy but you know what i mean) so should i just pay it? However i would prefer to pay in installments,can you do this?

The debt collectors are NCO
Any other advice appreciated thanks.

rog2

I'm bumping this thread up for you.

Be VERY CAREFUL about phoning any Debt Collection Agency - they are trained at twisting your words, to make you comit yourself to a payment you may not be able to afford.

I would wait until they write - if they phone again do not answer the security questions that they must, legally, ask - tell them that you will ONLY deal with them by letter.

Have a look at the following link:

http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

cassy

i dont know the full story but paypal would not send debt collection agencys your way im guessing this is for another debt, in regards to your paypal account they have a uk call centre and are most helpful call and resolve with them, and dont deal with nco until you have a letter to refer to.

MOT1987_2

rog2 wrote: »

I'm bumping this thread up for you.

Be VERY CAREFUL about phoning any Debt Collection Agency - they are trained at twisting your words, to make you comit yourself to a payment you may not be able to afford.

I would wait until they write - if they phone again do not answer the security questions that they must, legally, ask - tell them that you will ONLY deal with them by letter.

Have a look at the following link:

http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

Thanks for that, once i receive the letter should i pay in full or offer a final settlement figure?

MOT1987_2

cassy wrote: »

i dont know the full story but paypal would not send debt collection agencys your way im guessing this is for another debt, in regards to your paypal account they have a uk call centre and are most helpful call and resolve with them, and dont deal with nco until you have a letter to refer to.

Thanks for your reply
Paypal are the only people i owe money to,other than cc's but they are in 'good order' .

I googled the collectors number and it seems they deal with most of paypals debt collecting

rog2

MOT1987 wrote: »

Thanks for that, once i receive the letter should i pay in full or offer a final settlement figure?

That would depend on whether or not the 'alleged debt' is genuine and enforceable.
May I suggest that you have a look at the National Debtline website, where the various options are laid out very clearly:

http://www.nationaldebtline.co.uk/england_wales/debt_advice.php

Before you do anything - post details of the 'alleged debt' here, then we can, hopefully, point you in the right direction.

BAILIFFCHASER

MOT1987 wrote: »

Not sure where to post this but here goes...

My paypal account got suspended (long story) so i couldn't log in to challenge any buyer claims OR (note paypal if your reading this) to restore my account balance.
On saturday i got a phone call from some debt collection agency however i missed the call so just got a message.

What should i do next? I have the number to ring them but should i wait and see if they send any postal correspondance?

I'm happy to pay (well not happy but you know what i mean) so should i just pay it? However i would prefer to pay in installments,can you do this?

The debt collectors are NCO
Any other advice appreciated thanks.

Nco are paypals debt collection agency and also for ebay (same company). you need to send a £1 cheque off with a cca request letter. As the debt was incurred over the internet you have in theory not signed anything so you would not be liable.

fermi

BAILIFFCHASER wrote: »

Nco are paypals debt collection agency and also for ebay (same company). you need to send a £1 cheque off with a cca request letter. As the debt was incurred over the internet you have in theory not signed anything so you would not be liable.

Hi BC.

In 2004 (ish) the agreement regulations and others that cover trading and carrying on business online were amended to allow all sorts of agreements to be make and confirmed electronically.

Plus I don't think an ebay/paypal account is covered under any form of the CCA.

Many DCA's won't be too clued up on this, but I think NCO are.

BAILIFFCHASER

It is still worth a shot. I am talking from personal experience. If they will not provide a cca then they can !!!!!! off. However how do you proove that you agreed for somewthing over the internet ?