cca request,help!

poptart1_2

Last week I sent of a request for a copy of a cca to a debt collecting agency called EOS (on behalf of Grattan) I used the standad template and included a crossed £1.00 postal order and wrote on reverse of po. cca request. I sent it recorded delivery and today I received a letter back from them saying as follows:
Ref no XXXXXXXXXXX
our client Grattan x
The above amount remains outstanding
Whilst I acknowledege receipt of your recent payment, This will not prevent futhur action being taken.
You must contact this office within two working days to discuss arrangements to repay the remaining balance
Failiure to do so will result in legal action being taken and you will be liable for the outstanding balance plus legal expenses please contact us immediatly on xxxxx.
Now I made it clear in my letter to them what the postal order was for and they have instead took it as a payment and completely ignored my request, so where do I go with this now, is it an error on their part? or are they playing a wild card thinking I will just phone them.i did say in my earlier letter to them i would only correspond by post. any ideas or advice welcome, or any one with experience with EOS? CHEERSl

RAS

poptart

This is fairly standard DCA speak for

"we aint got the documents you want. We are !!!!!! off with you cos we thought you were going to cough up nicely and now you are being awkward. So we are going to have a few goes at frightening you into coughing up before the 12 working day deadline."

Oh and putting the £1 against your debt is standard too. Since this is the maximum fee thet are allowed to take, they will now have to send the CCa for nothing.

poptart1_2

i accept that but how do I get them to provide it now, or do I let sleeping dogs lie?

RAS

Just wait until the 12 days is up and send them the letter telling them they are in default and you are paying no more.