GE Money HELP!!

SarahFx

GE Money Help
I posted about this last year but dont seem to have had a resloution. Long story short: I bought a kitchen 5 years ago, paid it off in full 3 years ago (dealt with First National). Late last year I received a letter from GE Money demanding £300, with no explination. Rang them and they don't me that it was money still owed for the kitchen, which I believed was fully paid off. I asked them to send me a full break down so I could compare against bank statements, nothing happened. I eventually wrote to them, again asking for a breakdown - they sent back a letter demanding that I pay £60 a month from that month. I wrote back saying that I couldn't afford this amount, again requesting a breakdown. Heard nothing for 5 months until today when I recieved a letter demanding £600!
I'm more than happy to pay any money that is owing, I just want written proof of the amount first before I cough up! What can I do to rectify this situation?
Thanks

TurnaroundSue

What I would do personally is firstly try and speak to someone in authority on the phone, explain the situation and say you requested a breakdown last year, but didn't get one. Then follow it up in writing, making sure you get a name of the person you spoke to. I would also threaten contacting their complaints department and/or Ombudsman.

Also how has it now gone up from £300 to £600?

SarahFx

I contacted them a dozen times over the phone at first, including speaking to supervisors and got nowhere. Was like talking to a brick wall. They all promised to send breakdowns yet nothing arrived.

No idea how its doubled in size, though they are adding £25 per letter.

SarahFx

I contacted them a dozen times over the phone at first, including speaking to supervisors and got nowhere. Was like talking to a brick wall. They all promised to send breakdowns yet nothing arrived.

No idea how its doubled in size, though they are adding £25 per letter.

RAS

Hi

if the kitchen was on credit????

Yyou can send a consumer Credit Agreement request. That requires them to provide proof of the debt and a statement of account.

If it is not forthcomeing, you can complain and they cannot pursue you for the debt through the courts.

10past6

SarahFx wrote: »

though they are adding £25 per letter.

If you have to right to them, charge them the same amount, keep a spredsheet of everything you do.

10past6

10past6 wrote: »

If you have to right to them, charge them the same amount, keep a spredsheet of everything you do.

I'm surprised you're still dealing with GE, they normally had over the debts to "Viking"