Additonal Borrowing with HSBC

binnie

Well me and hubbie signed for the mortgage on Friday. As I had originally applied over the phone with HSBC the lady in the branch wasn't sure if that was the last stage or not.

We have turned down a meeting with the solicitor as we know the consequences if we wasn't to pay the mortgage, so we saved there.
We already have mortgages with the HSBC so know if we didn't pay, the house could be on the line.

I presume that is the last stage and just wondered if anybody knew how long it took to get the money in the bank. I'm dying to pay my debts off. :j
I know this is a debt too, but at least we won't top it up the same as if it were a credit card.
xx

binnie

BUMP BUMp BUMP Sorry folks, just wondered if anybody knew the answer

sophieroebuck87

We are really busy at the moment at HSBC due to the recent press coverage but your app should take 6-8 weeks, the last stage is when the funds are drawndown

binnie

I applied at the end of February I think, and the bank think that might be it for now, hopefully as I need to get myself sorted asap.
I can't get through when I ring in the morning, but then I have no signal to ring from work on my mobile, so can't find anything out.

Thanks for the reply though Sophie

xx

binnie

We have gone through all the stages now I think, but wanted to know if there was anything else we needed to do before we got the money.
We have both signed in the bank, and they have had the land registry back etc, so just wondered if there is another stage .

binnie

Can anybody help please. Do I need Independant Legal Advice if I am getting a home owners loan.
I'm already with the hSBC and me and hubbie have signed the final papers for the mortgage, only to be asked where the legal advice paperwork is which i returned on the 24th April.

I'm absolutely going round in circles after the first person telling me that we needed it. I filled a form in and nominated a local solicitor and sent the form back straightaway.
After various phone calls on my behalf as I still hadn't heard anything, the person on the phone said I have turned it down.
I told him I hadn't turned it down as I got told I had to have it.
Then another phone call, the person said I didn't have to have it.
Then on friday when we went into the bank, which I should have done in the first place, (One piece of advice, don't apply for a mortgage over the phone with HSBC), the lady who has worked there a long time and I trust, said we don't need legal advice if we don't want it.

So I thought we were getting somewhere, but no!.
Last night I had a phone call asking where the form was for me to nominate a solicitor :mad: . I told him that I had sent it back in April and also told him that someone had said I don't need it anyway.
So off he popped to ask someone if I needed that advice and he would ring me back. No phone call. :mad:

This morning I rang again and spoke to someone and he said he would get someone from the complaints department to phone me, but no, no calls, no missed calls either on my mobile.
So I have just spent 27 mins in a queue and no answer, so I put the phone down and dialled again, and got through to somewhere else. and the girl said she doesn't know either.
She was waiting for a memo to be put onto my account and can I ring back in 2 days.

It has cost me a fortune to ring them, I have waited so long in a queue and then not got an answer.
I am going round in circles and being passed from Pillar to Post.
I have took time off work to try and sort it on various days, and today took an extra hour off but to no avail.

I wouldn't mind, but seeing as though we are already HSBC customers, I would have thought it would have been easy.

binnie

Still waiting to hear from the HSBC, I am getting more confused and angry day by day.
Yesterday someone rung from the HSBC and asked if we still wanted ILA.
For goodness sake, we have been told we had to have it.
I have filled in two forms now and nominated a solicitor.
When I rang last week, they the HSBC said they had received my paperwork back and were dealing with it.
But why did we get a phone call to say "Do we still want it"?????

I have made so many phone calls that I have lost count now, and can't get through to speak to anyone .
I can only ring before 10am, and it's impossible to get through, so Iam stuck.

Does anyone know how I can quicken this process up please?
I applied for the mortgage on the 8th March and still not got the money.

MissMoneypenny

binnie wrote: »

It has cost me a fortune to ring them, I have waited so long in a queue and then not got an answer.

Use the freephone in an HSBC branch or look on https://www.saynoto0870.com to look for a freephone number. I can't help with the rest of your problem though.

maveli

Looks like HSBC is in a mess now. I remortgaged with them in March and evrything went fine. But later when I tried to open a current account with them everything started going wrong. Their customer service is terrible and the call centre staff in India/China dont have a clue what they are talking about.

binnie

Well at last the ILA form has landed onto the solicitors doormat months after it should have done.
I have an appointment on friday to discuss the matters, then after that, they say it should be about 3-5 days before I get the money.

Trouble is the HSBC have rung twice today and woken my husand up who works nights so sleeps during the day, just to ask about the ILA form.????
How can we send it back so quickly when it just arrived today.

Never again, will I use them for a mortgage.