Norwich Union Endowment delays

[Deleted User]

dillie
I'm in touch with chris and will pass your details onto him if you'd like to email them to me at [EMAIL="rebeccasibley@norwich-union.co.uk"]rebeccasibley@norwich-union.co.uk[/EMAIL] (My job involves checking this forum on a daily basis and will pass on the details!)

Becca

dillie

Thankyou Becca
I rang Chris this morning as nothing arrived in the post today and he reassured me that something was sent yesterday and should be here tomorrow at the latest.
He has also offered to email me the forms to sign so hopefully I won't have to complain anymore.
Fingers crossed.

dillie

Contrary to the promises made by Chris Amoy of Norwich Union nothing has arrived in the post for me to sign in order to receive the terminal payout from my Endowment Mortgage
Neither has an email arrived which he said would contain forms I could print off and sign
What on earth is wrong with these people?

foxylady2

Hi My Norwich Union Endowment matured on the 5th December I havent received anything. After speaking to several people at Norwich Union one person said the cheque had been sent then when I spoke to someone else and asked for proof that they had sent it out they said it hadnt and couldnt tell me when it was likely to be. This means I am paying extra money out and Norwich Union are gaining interest!!!
I have lost all trust in what I thought to be a decent company! Also the only thing they have done a good job of is ruining my Christmas!!!

Honest_Man

foxylady2 wrote: »

Hi My Norwich Union Endowment matured on the 5th December I havent received anything.

Welcome to the club :rolleyes:

My 25yr endowment matured on 2nd Dec so I was looking forward to a nice cheque in time for Christmas.

Now every year, without fail, I've received a letter explaining why that year's bonus was so small. But, this year, no letter and, more importantly, no cheque - so I called them.

Ah, the maturity pack must have got lost in the post and I needed to complete this so they knew how to pay out. I said not to bother with the pack, they'd already noted the mortage had been paid off, and a cheque sent to the address on record would be fine.

Oh no - the pack had to be completed. Why? Because I might be money-laundering or impersonating myself. I pointed out that if any laundering had been done, it had been done by them over 25 years, and if I was impersonating myself, signing a form would prove little as my signature, like me, had aged.

No form, no payout, she said - and no speaking to my supervisor just now as she's in a meeting.

According to one of the IFAs on this site this is normal. :mad:

Torby

Hate to join this thread , but all these stories sound very similar to my own experience with Clerical Medical....suffice to say..."the right hand didn't know what the left hand was doing"....I ended up having to pay an extra month on my mortgage....and all I got by way of compensation/goodwill gesture was a cheque for £25.

overlander

Norwich Union are a complete shambles of a firm. After experiencing major problems cashing in a life policy i have now canceled every policy i have with them.

moneysaver

As the old saying goes. They take your money fast enough!!!!!




Moneysaver

alared

They are too busy wasting NINE MILLION POUNDS on a pointless name changing advertising campaign to bother about their customers.

dunstonh

My 25yr endowment matured on 2nd Dec so I was looking forward to a nice cheque in time for Christmas.

Thats bad timing. They added around 3.3% in December and having just read the January price feed from NU, they have gone up another 3-4% in the last few days.