Problems with SKY TV

fedupwithbeingconned

Hi, this is my first time so apologies if im in the wrong section. I have a problem with SKY TV. I have had the full package from SKY since september 2007. In Feb I phoned them to say I was going through a bad patch and i needed to cancel my subscription. I was told that i couldnt do this until August. Okay, so i asked if i could downgrade from the full package to the basic package as this would be easier for me. The very nice lady (so I thought) on the other end of the phone said instead of me downgrading they would offer me a deal. Good I thought! The offer was, next month free, following month £6.00 and the month after would be £16.00. I said Thank You very much and agreed. Just checked my bank tonight and see that they have taken out £30. I phoned to find out what was happening and I was told by a very sarcastic rude man... MR Robin Derby, Line manager, that this is the package I had agreed on and there was nothing that he or sky were prepared to do. I explained that I had had some money problems and that downgrading was what i wanted to do at that time, so why would i have agreed to £30 a month when i could have had the basic package for £16,00. Which would have been better/cheaper for me. He just kept repeating himself by saying..." you tell me why you would have agreed to the deal then?". i did not agree to that deal but a different deal. Anyway 45 minutes later im still no better off just totally stressed and hating SKY. Can anyone else advise me to what i can do.. Thanks. Once again my apologies if I am in the wrong section