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Mortgage Retention

hi, i am due to complete next week, but now the lender has come back to say that because of me buying a new build, and the roadworks agreement between the builder and Highways Agency is still in process of being produced, the lender will impose a retention of 3k of the mortgage total.

so if i wanted to go ahead to complete, i will need to fork out 3k to complete, as the builder accepts no retention (stated in contract), although it's them who's dealing with the roadworks agreement.

anyone had this experience before, is it normal, or any way to get around that?

thanks!

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