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FSA backs complaints handlers

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  • FOSman
    FOSman Posts: 115 Forumite
    "So if nobody has any stats, how come the FOS annual report suggested that you were no better with a third party than doing it yourself, which started this latest round of dodging the issue."

    Nobody has an specific stats on companies. There is a count of whether the complaint has a 3rd party involved, but no one is counting the outcome on individual firms.

    So if you were to ask, how many complaints were upheld that for example, Claim 2 Gain were involved in, the FOS would not be able to tell you.

    Hopefully, once we have more statistics, we can have league tables to help complainants who to use.
    FOSman :beer:
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