NPower Or British Gas Problem?

Boppy_2

I transferred from British Gas to Npower in October 2006 for both my gas and electric and i use token meters for both.

The gas meter NPower put in was a new one so i got a new card, they told me it didn't matter for the electric, keep using the old British Gas key so i did.

I wanted continuous meters putting in so phoned NPower a couple of weeks ago who inform me they haven't had an electric payment ever from me (they must think i live by candlelight ) I explained i had a British Gas key that i'd been told to keep using, turns out British Gas had been receiving my payments. NPower told me they would send me one of theres.

I've been to get some electric today and lo and behold neither works, the British Gas one accepted my payment but comes up with an 'error:d6' on my meter and the NPower one is accepted in my meter but i can't put money on it.

I now have £20 on a key i can't use and £3 left on emergency, NPower are shut until Monday

What should i do? If i changed back to British Gas can i use the £20 on the key?

Mikeyorks

Much more likely of an intelligent response if you put this on the Utilities Board (3 down from this on the Forum list). But do put it under the Gas / Elec sub-board.

Would help if I could - but have no knowledge of token meters?

Boppy_2

Thanks Mike, i'm new to this so find it hard knowing where to post lol sure i'll get the hang of it soon.

Crabman

Hi Boppy, Welcome to MSE

As you've already posted on the 'Gas & Elec' Board, I'll close this one so any responses can be made on the new thread:

NPower or British Gas - Problem

Crabman