Automatic Delivery Refund if Tesco delivery is late (?)

scorpio13

Hi guys, am i right in thinking that if Tesco Home Grocery delivery is at least 1 hour late (after your specified 2 hour slot) are they obligated to refund your delivery payment?

Thanks for any replies.

p.s Sorry if posted in the wrong place.

sparky61

scorpio13 wrote: »

Hi guys, am i right in thinking that if Tesco Home Grocery delivery is at least 1 hour late (after your specified 2 hour slot) are they obligated to refund your delivery payment?

Thanks for any replies.

p.s Sorry if posted in the wrong place.

I don't think it's an automatic thing, if mine is very late and they don't inform me, I ring and ask for a refund of delivery charge, it does depend what mood the cs person is in though.

me4bargains

I use to use Tesco and Asda's online service but found them very unreliable for both in-stock goods and delivery.
If you do your online shopping using www.mysupermarket.com you'll be suprised at Waitrose's prices.
They price match with all Tesco's online prices and with me they came up less than £1 dearer than Asda's and cheaper than Tesco.
In fact they ended up cheaper overall because the delivery was £2 and you got hourly slots.
They also ring you to let you know they are five minutes away.
For the cherry on the cake everything is packed according to where it should go in the kitchen and the friendly drivers carry it to your kitchen not dump it on your doorstep.
Plus, of course, the quality outshines Tesco and Asda.
Yous should give it a go.

scorpio13

me4bargains wrote: »

I use to use Tesco and Asda's online service but found them very unreliable for both in-stock goods and delivery.
If you do your online shopping using www.mysupermarket.com you'll be suprised at Waitrose's prices.

Yous should give it a go.

TBH i only use Tesco's because of the points!;)

saintscouple

scorpio13 wrote: »

Hi guys, am i right in thinking that if Tesco Home Grocery delivery is at least 1 hour late (after your specified 2 hour slot) are they obligated to refund your delivery payment?

Thanks for any replies.

p.s Sorry if posted in the wrong place.

It used to be the case, although not automatic. But the t&c's have now changed stating they are not liable -

"Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control."

Though a call to customer service on the inconvienance a late delivery has caused can't do any harm

planky

i had a delivery which was 50 mins late once so rang CS and they refunded me the delivery charge straight away :beer:

Tams29

I'm absolutely disgusted with Tesco delivery service. We ordered our shopping online on wednesday as with a young baby we thought it might be easier to do this then lugging a buggy and a trolley around the store. The first delivery slot that was available was tonight (friday night) at a cost of £5.99 but we thought paying this wasn't too bad for the convenience of getting our shopping delivered to our door. We were previously planning to have a night out (a very rare occasion it seems when you've got a young baby) but decided to get a curry in instead and sat in waiting for our shopping, which was due to arrive between 7 and 9pm. At 8.56pm we received a phonecall from Tesco saying that 'i'm sorry but the van is not coming out again tonight. The next possible delivery slot is sunday evening but if you need your shopping tonight you can make your way over to the depot yourself and pick it up from there' (a distance of 10 miles!). They weren't very apologetic about it and offered us no explanation. If we had wanted to do this then we would have driven to the store ourselves to get our shopping and saved ourselves £5.99 in the process! We told them to cancel the order totally and give us a full refund and at this point they said they'd also put a £5 credit on our Tesco account....big deal! I am very disappointed with their policy and will not be using them again :mad:

Jack_Joyce

I placed a Grocery order between 12 and 2pm. Its now 2:54pm and I am still waiting. I contacted the Tescos CS team and was told I don't qualify for a refund on my delivery fee of £5.50 unless two hours have passed ie I dont get my delivery until 4pm. Oh joy, only another hour and a bit to wait for a free delivery. Please note it also cost you to ring the CS. They did ask me if I wanted to cancel the order but after waiting for the delivery this long I would be cutting off my nose to spite my face to cancel it.

:eek:

heskpesk

I ordered an Ipod from Tesco Direct and paid for next day delivery.The item took 3 days to arrive so rang customer service. Got refund of £20 for the hassle

JoCJo2

Tesco delivery are sh*t. Customer services will usually refund delivery charge etc if late, but you do have to ring.

I use sainsburys now - one hour delivery slots and a £10 voucher if they are late. I got a voucher once when they were 3 mins late! Exceptional service everytime and mostly very few substitutions. If I do decide I don't want anything then refund is processed very quickly. Delivery costs from £3.50, I now collect Nectar points and I don't spend any more than I did in Tesco. Worth a try

PeteHerts

I've ordered online loads of times from Tesco's for me here and at my mum's cos she can't get out and not once has it been late so I must be a lucky punter but I also get money off vouchers online which either means the delivery is almost free or in some cases depending on the cost of the order I've got £13 off so free delivery, a tip for the driver and free goods thrown in.