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Help! Cannot get my money back from Additions Direct...
bonu
Posts: 8 Forumite
Hi everyone,
I ordered some mobile phones from Additions website in January. It was quite a big order and I paid by my debit card. But I never got anything from them. The problem is that I have called them about 20 times(the 0845 number cost me a lot) and all the time I got the same answer from all their CS advisors. All of them told me that I needed to wait for 5 days so that they could investigate and someone would call me back after that to credit my money back. Lots of 5 days have passed but no result! In fact, their system is incorrect as it shows as “accepted” on their web page, but they have cancelled my order a long time ago.
I lost my patience as I have waited for almost 4 months now, and decided to act differently. Could you guys advise me what I need to do now? I have already told them last time that I would act legally if they do not return my money.
Thank you very much
I ordered some mobile phones from Additions website in January. It was quite a big order and I paid by my debit card. But I never got anything from them. The problem is that I have called them about 20 times(the 0845 number cost me a lot) and all the time I got the same answer from all their CS advisors. All of them told me that I needed to wait for 5 days so that they could investigate and someone would call me back after that to credit my money back. Lots of 5 days have passed but no result! In fact, their system is incorrect as it shows as “accepted” on their web page, but they have cancelled my order a long time ago.
I lost my patience as I have waited for almost 4 months now, and decided to act differently. Could you guys advise me what I need to do now? I have already told them last time that I would act legally if they do not return my money.
Thank you very much
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