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Mortgage Trust

Used to have my mortgage with the above named, have recently transferred to Woolwich.

The mortgage had a current account facility annexed to it. When everything went through MT informed me that they were legally entitled to hold onto my savings for a maximum of 10 working days to cover any outgoings.
That 10 days expired Friday. Having just been in touch with them today i am informed that the 10 days actually starts from the date of the last transaction and as there was one registered on 4th April they can't release my monies until the 18th.

Is this standard practice?

Cheers
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