Question for Gaggia ice ream maker owners

maryjane01

My question is do you know who repairs them? I bought a second hand one off ebay from Italy, the freezer works great, the paddle churned for about 1 minute before it stopped and has not started since.

I did leave it for the 12 hours you are supossed to let it sit for and was so excited when I was finally able to make my first batch of ice cream. Because of the postage to Italy I would like to see if I can just get it fixed. Has anybody else had this problem?

I think maybe it's broken because I went and bought it without telling my husband when he has already said there is no more room for new kitchen gadgets!

bumble-bee_3

I found this maryjane if it helps

Guarantee and after sales Service

If your machine needs a service or repair please call Gaggia on You can submit your repair/service request direct to Gaggia by phoning 0870 442 0300.
Gaggia will telephone you to arrange collection of the machine. Usually the machine can be collected within 24 hours provided it is packed in a suitable condition for transport.
We shall not be liable for any damage due to insufficient packaging. There is a charge for collection. Alternatively, we can send a pre-paid postage label, which enables you to take the machine to a local post office at your own convenience.
Again, the machine should be packed properly. Charges will apply for all out of warranty jobs. Products under warranty will be repaired free of charge provided the fault is not due to customer misuse or build up of scale.

Found this helpline number too on Ciao 01422 330295

Hope you get it sorted, I'd love one, but my OH is being a spoilsport.