Cex Warning

stowie3012

This is a word of warning to anyone thinking of using the sell to CEX service at www.cex.co.uk.
I took the advice from this website to send off my old mobile phones in return for cash.
The first one i sent off to www.mazooma.com and had absolutley no trouble at all, the cheque arrived within a week.
However with the second phone i was offfered a better price on the CEX website.
This was on the 23rd of Jan and i am still waiting.
I have phoned up nearly every week since sending it and just keep getting fobbed off.
Today i tried calling and gave up after 25 mins of being on hold.
Their customer service is a joke!!!!!!

I would be interested to hear if anyone else has had problems like this???

James240

have you tried going into any off their shops to see if they could help?

Floop1977

Yes I have experienced similar !!!!ing problems. I sent off 8 Xbox 360 games to them on the 4th April, by Recorded Delivery. They arrived and were signed for on the 5th April.

I phoned them on the 8th April and they said no, hey haven't received them. I gave them the Recorded Delivery tracking number and emailed them the proof-of-delivery image that was signed by CEX and a signature.

They have not responded.

Also, their phone number now simply rings and then goes to "The other person has cleared". The !!!!ing !!!!!!s. I am really annoyed. I reckon they are probably about to go out of business.