We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Debenhams took too much money of gift card
mdjohnst
Posts: 8 Forumite
Last October I purchased a number of goods from Debenhams direct using a gift card and 2 discount codes. One was for 15% discount and the other for free postage.
The order was confirmed as below
Total cost of products: £171.80 Total delivery charges: £0.00 Total discounts today: -£25.77
TOTAL: £146.03
It was also confirmed when the items where dispatched.
When I checked my balance I found out that they had processed £177.40 which is a difference of £31.37 which is not a fortune but there is a principle at stake.
I have contacted them a number of times and still no balance rectification.
My understanding of the law allows them to cancel the order if the amounts where wrong which is fine. However to acknowledge an order of a particular value and then dispatch it I would assume that is an acceptance at the agreed price.
It is in their interest to sort this out since they sent me a duplicate food processor by mistake. I have informed them they can arrange for the item to be collected as soon as the balance is corrected. The food processor is worth £100 so its really in their interest.
Has anyone else fallen foul of this and what was the outcome. Any advice on the actually legality of what they have done would be appreciated.
They still have not acknowledged they have made a mistake.
Thanks
Matt
The order was confirmed as below
Total cost of products: £171.80 Total delivery charges: £0.00 Total discounts today: -£25.77
TOTAL: £146.03
It was also confirmed when the items where dispatched.
When I checked my balance I found out that they had processed £177.40 which is a difference of £31.37 which is not a fortune but there is a principle at stake.
I have contacted them a number of times and still no balance rectification.
My understanding of the law allows them to cancel the order if the amounts where wrong which is fine. However to acknowledge an order of a particular value and then dispatch it I would assume that is an acceptance at the agreed price.
It is in their interest to sort this out since they sent me a duplicate food processor by mistake. I have informed them they can arrange for the item to be collected as soon as the balance is corrected. The food processor is worth £100 so its really in their interest.
Has anyone else fallen foul of this and what was the outcome. Any advice on the actually legality of what they have done would be appreciated.
They still have not acknowledged they have made a mistake.
Thanks
Matt
0
Comments
-
You state that they have not acknowledged their mistake, so what response have you had from them?Gone ... or have I?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.6K Banking & Borrowing
- 254.5K Reduce Debt & Boost Income
- 455.5K Spending & Discounts
- 247.5K Work, Benefits & Business
- 604.3K Mortgages, Homes & Bills
- 178.5K Life & Family
- 261.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards