Website allowed to extend contract without notice?

Pennimus

I was signed up to match.com for a six month contract which has just been automatically renewed for another 6 months and charged on my credit card without my awareness.

I stopped using the site months ago but forgot to cancel my subscription - figuring also that I would at least get an email from the site telling me my subscription was about to be renewed.

I've contacted customer services but they've stated that match.com doesn't give refunds :mad:

Do I have any recourse in this situation or am I going to just have to swallow it down?

Any help greatly appreciated

john_s_2

I couldn't comment on match.com but I signed up to Friends Reunited. The default was to automatically renew my subscription (after six months I think), I had to opt out of this to choose a one-off subscription.

I suspect your one is similar. If that's the contract you signed up to then I wouldn't like to think you can get out of it. Unless they didn't make it clear when you signed up. (Definition of "clear" might vary to what you think of as clear.)

You should, of course, be able to change the option so that it doesn't renew automatically again.

I hope I'm wrong. Good luck.

zzzLazyDaisy

With Match.com you have to actively resign your subscription, or it just rolls over and bills you again.

The trick is to sign up, and resign immediately. You still get the balance of the period you signed up for, but avoid the risk of being billed by default.