McDonalds - 10 Minute Rule???

amanda40

I read on one of the threads a while back, that if Mcdonalds take too long to serve you, ( think it was 10 minites from taking your money) you were entitled to your money back. We all had mcd's for lunch today and waited 15 for order. I asked one of the staff members and she knew nothing of the rule. I asked her to speak to the manager. She came back with message he had never heard of it either , but what had we bought? When I told her she said, no no one has heard. I spoke to the manager and asked him to phone head office. He came back with - yes there is a time guidance but it is at the stores own discretion - so no refund due.

How can they operate a rule at their discretion when they nothing about it!!!!!!
Any ideas anyone?

GIRLPOWER_2

This has sort of happened to me about 12 months ago it was to busy to complain so I wrote to them with my complaint.. I received 10.00 back I think I spent about 6.00.

You may be able to E Mail them now.. worth a look.. they must have a site. good luck.

cattie

Is McDonalds operated as a franchise? If so it would be quite feasible to have things operating at the manager's discretion. I know when they have special offers on, these are not always available at all stores & are generally advertised as being at participating branches only, so obviously some branches are able to choose to opt out.

macchicken

I wish id known that mcdonalds owe me like 100 meals!
I once wrote to their head office and complained that the restaurant was really cold and got a free meal, give it a go what have you got to loose!

magoogy

i wrote months ago to complain about bad food, got a reply saying they would look into it - nothing since - will write back now ...........

CrazyChemist_2

They'll most probably send a voucher which you can use but can't get change from, i.e. you'll have to spend more than the voucher value to benefit from it.

This company deserves to die in my opinion. I've complained about the restaurant in Malvern which serves water for coffee and cold burgers and fries, but was told that it was a franchise and the comments had been passed on. No compensation, apology... nothing! They don't seem to care that although these franchises are private businesses, they are spoiling the name of the whole corporation.

lush_walrus

cattie wrote:

Is McDonalds operated as a franchise? If so it would be quite feasible to have things operating at the manager's discretion. I know when they have special offers on, these are not always available at all stores & are generally advertised as being at participating branches only, so obviously some branches are able to choose to opt out.

Yes they are franchised, and it is up to the discretion of the owner of the franchise. A friend of mine has 3 franchises, I asked him about this last night and he said although they have to work within a set no of rules this isnt one of them. But did say, anyone who gets in touch withMc head office generally gets vouchures, so contact them!

surfcat

Why not just eat somewhere where they serve healthier, tastier food, and have a less questionable envirinmental policy?

jo_b_2

You can contact McDonalds about a particular 'restaurant' visit online here:

http://www.mcdonalds.co.uk/asp/contactus/asp/CU_Authorise.asp?page=restaurant

Good luck.

daveboy

magoogy wrote:

i wrote months ago to complain about bad food, got a reply saying they would look into it - nothing since - will write back now ...........

McDonalds has always equalled bad food.

Saying they would look into it.....I can't see them scrapping most of their menu.

liz_uk

Had a nightmare at a local macdonals recently. The whole `restaurant` was filthy, bins over filled, food on the floor, then they mucked up our order... took 10 minutes to get my daughters plain cheeseburger, over charged us and then there was a full blown argument going on between a member of staff and a customer as the girl would not over ride the till when the guy changed his mind about something, when a manager was called over, she said `i`m not doing it or you`ll fire me`. !!!! No idea what was going on there !

So i complained, and the manager just said `sorry`.

Then 5 minutes later, he came to our table and apologised again, saying he could have handled my complaint better and offered us free desserts.

mmmmm, thanks !