Tesco Direct Question

Thomas99

Is it possible to return a faulty item bought from Tesco Direct to one of their bricks & mortar stores?

pollyskettle

http://direct.tesco.com/help/returns.aspx

How do I return a product?
3 Easy Steps

1.

On your invoice check if there is a ◊ next to the product you wish to return
2.

Items marked with a ◊

For a speedy refund please take the product with your invoice to your local Tesco Extra or Tesco Superstore. Your closest stores can be found at www.tesco.com/storelocator. You will be able to return the item at the Electrical Desk, Customer Service Desk or Tesco Direct Desk for a full refund.

If you are unable to get to a store, please call Customer Services on 0845 600 4411† to arrange a collection.

Please note the following:
* We may restrict the exchanges of CDs, DVDs, Videos and Computer Software to the same title due to the problem of unlicensed copying.
* For reasons of health and hygiene, body jewellery and personal grooming products cannot be returned for any reason other than manufacturing fault.
* Any flat-pack furniture that has been partially or fully assembled cannot be returned for any reason other than manufacturing fault.
* For reasons of health and safety, paints, oils and items with petrol engines (e.g. small lawn mowers) cannot be collected by courier. When marked with a ◊, these specific items can only be returned to store
3.

Items NOT marked with a ◊

These items cannot be returned to store.

Please call Customer Services on 0845 600 4411† to arrange a collection.

Please note the following:
* Any flat-pack furniture that has been partially or fully assembled cannot be returned for any reason other than manufacturing fault.
* For reasons of health and hygiene any mattress, sofa bed or divan that has been unwrapped will be deemed as used and cannot be returned for any reason other than manufacturing fault.
* For Clothing returns, please return the products using the FREEPOST label and bag provided with your original delivery. If, for any reason, this is not available, please call Customer Services on 0845 600 4411†, who will either provide a replacement FREEPOST bag or arrange for the product to be collected by our couriers.
* For diamond jewellery returns, please return the product to
Tesco Direct Returns, PO Box 60248, London, EC1P 1Q J
. Please use the addressed packaging provided with your original delivery to ensure that your return is free. If for any reason you do not have this please call customer services who will send it to you. These items cannot be returned to store.

Your statutory rights are not affected.

For full Terms and Conditions please click here.

† Calls charged up to 4p per minute from BT landlines. Other providers may vary.

You should be able to return a faulty item just as you could any other. If you're unsure, I'd call the number above to double check.

fesdufun

Thomas99 wrote: »

Is it possible to return a faulty item bought from Tesco Direct to one of their bricks & mortar stores?

Opps pressed thanks rather than quote.

If the store stocks that item I am pretty sure you would be able to take it back otherwise you can take the item back to a store that you can collect Tesco Direct stuff from (tends to be the larger stores).