Recommendations for GHD straightener repairs

Pennywatcher

Hi All,
I'm hoping this is a good place to put this thread. Trawled the forums to see it was here before and it seems not.

I have had my GHD straighteners of around 18 mths and they just stopped working the other day. No LED light comes on and they don't heat up. I bought them off Beautysleuth which appears from the msg on their website to have gone out of business!!!typical!

As I am possibly just about to buy a flat, I would rather get them repaired than shell out £100 for new ones.

Any suggestions for reliable repairers,(or ones to avoid!) would be great.

Thanks,
T

dmg24

Hi T,

If you contact GHD directly, they may repair them for you free of charge, they do seem pretty good with aftersales.

Let us know how you get on x

lisaf

Hi Pennywatcher,
on a couple of occasions, i have sent mine back and they have replaced them without question, couldn't believe it, a really good service.
These are the contact details:
Jemella Ltd
PO Box 397
Keighley
West Yorks
BD20 0WX
Tel: 0800 781 2781
Hope that helps!
Lisa x

Pennywatcher

I'm not sure but I'll give it a go. Thought you had to be registered with them (well, this is what learned from another forum I saw)

Worth a shot, will let you know.
Thanks,
T

Pennywatcher

LisaF,

Thanks for this. But do you have to have bought them from them or do they just do repairs. Don't they charge anything?

T

nopot2pin

How very bizarre.

Today in work, our intranet had a thread about someone complaining to GHD, direct.
They sent their straighteners back to GHD, along with their original receipt, and GHD sent them a brand new set. They had the straighteners for over a year, and still a new set was sent.

Another poster stated that they also complained direct to GHD, but they did not have a reciept. Again it was afer the 1 year. And again a new set was sent.

Hope this info is of some use to you

lisaf

Hi PW,
i didn't buy directly from them but they do cover ALL ghd's bought wherever (only UK though i imagine). In fact i was given these details by my sis in law a few years ago and between us we know at least a dozen people who've sent them back and got an exchange.
My dd's best friend sent her's back a couple of weeks ago and they actually repaired hers and not replaced but she was just happy not to pay over 100 quid again!
They defo do not charge to repair either. Just try and send them by registered mail in case they say they never rec'd them.
Good luck
Lisa x

lisaf

Also didn't have any receipts either and they still didn't quibble! x

Pennywatcher

Dear All,
Sorry for the late reply, furious busy at work!:sad:

I will look at all the options, and then post them off. I'm guessing GHD are being super nice after the slating they got on Watchdog recently!

Thanks all for the info, much appreciated!:T

T