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Loan late payment charges

Hi, Sorry if I missed any threads on this but can we reclaim charges for late payments on loans?
My son and his wife took out an unsecured loan over 15 years with Halifax about 4 years ago. He and his wife separated 2 years ago and they both had money problems which meant they missed 2 payments. They are being charged £30 each month now because they are still effectively late paying the 2 missed payments, although they are now paying regularly including the extra £30 of charges. Neither of them can afford to make up the 2 late payments at the moment and so they are continuously being charged.

Any thoughts or advice would be very welcome please.

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