Help needed with Grattan.

clareandlee

I am hoping that somebody can help or offer some advice. I hope this is posted in the right place.

Last year we purchased a sofa suite from Grattan and have been paying for it in monthy installments. After 2 months the sofa started to develop a fault with the leather so we returned it and got a replacement. The same thing then happened to the replacement so again this was returned but we opted for a refund as obviously the goods aren't of a good standard. We were told that from when the sofas got picked up we would receive the credit on our account with 7 days and then we could call up to get it sent out as a cheque.

7 days passed and no credit was seen so we called them to find out why and were told that it is actually 14 days we would need to wait. We waited 14 days and have been phoning them daily since with no help. They keep adding 7 days onto it saying that the credit will show in 7,14,21, 28 days etc. The staff really don't care and we are not getting anywhere. We really need the money to buy a new one.

We have requested to speak to a manager everytime and they refuse to let us speak to one, saying there isn't any managers, that they are in meetings or just won't take our call.

We really are stuck now, does anyone have any advice on what we can do or any contacts in this company that could help sort this for us.

Hope you can help

Clareandlee

bubbles0169

hi im no expert but try putting this post onto the VENT,BENT AND HEAVEN SENT board you might get more replies

Thomas_Crown

1) Put your complaint/refund claim in writing to their Customer Services Department. Threaten to report them to your local Trading Standards office if they don't respond poitively within 14days/21 days ie. a reasonable time.

2) If no/negative response carry out you threat & report them as above.

3) Threaten to take them to the Small Claims Court.

4) Take them to the Small Claims Court.