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Sky complaint letter success - Feb fee Sky
jimskel
Posts: 11 Forumite
Hope this is right! Its my 1st one!
Did anyone receive a letter from Sky offering them free movies & sports for Feb? I received one & took them up on their offer & when I rang to cancel the months upgrade they told me I'd have to pay for the full package of £64 that month & then they would credit my account over the next few months.
I wasn't too happy about this & cancelled my direct debit as it was nearly £47 more than I normally pay & it wasn't how I anticipated it would be if it was free & I wasn't advised of this when I took them up on the offer.
I've today received an apology & a £35 credit to my account which is effectively paying for the next 2 months & I've only paid for my basic package for Feb. Result!!!
:mad:
Did anyone receive a letter from Sky offering them free movies & sports for Feb? I received one & took them up on their offer & when I rang to cancel the months upgrade they told me I'd have to pay for the full package of £64 that month & then they would credit my account over the next few months.
I wasn't too happy about this & cancelled my direct debit as it was nearly £47 more than I normally pay & it wasn't how I anticipated it would be if it was free & I wasn't advised of this when I took them up on the offer.
I've today received an apology & a £35 credit to my account which is effectively paying for the next 2 months & I've only paid for my basic package for Feb. Result!!!
:mad:
0
Comments
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Didn't know Sky had gone up that much I have the full package (sky world) inc. mov & sport and only pay £47 PM0
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