Fos Time Scales

Laini

TwinsMum wrote: »

I wrote to FO at the end of September 2007, my case has only just been allocated to a member of Staff 3 weeks ago, and I have heard nothing more. My case is with First Plus.

we sent to FOS early jan 2008 got reply back last week to say we were being allocated a case worker shortly.
also same dates for NEMO( as we sent in 2 seperate complaint forms ) and have had the same reply.
will keep you posted on any response

TTFN
Laini xx:rolleyes:

NannyB

Hi,
Sent the forms to FOS on the 14th feb, had a reply on the 19th feb, saying thankyou for my correspondence , they have high volumes of enquiries so, will provide me with full responce as soon as they can..... Today 5th march, have had another letter to say.....my complaint is being passed to their casework support area to await allocation to an investigation team....will update as soon as i hear anything....

baron777red

sent my application for PPI from northern rock to the FOS october 07, had 5 letters from them so far the last one on the 21st feb saying they were still not in a position to allocate me a case worker, and would update me again in 4 weeks

ive also got the same with a complaint ive filed against Lloyds TSB for PPI, 5 letters and still nothing

ROCKIEDOG_2

ROCKIEDOG wrote: »

19th Feb sent compaint to FOS (and sent form to HBOS as courtesy (ta Tiggrae!))
25th Feb received reply with reference number and "We are currently receiving very high volumes of enquiries and we will provide you with a full response as soon as we can."

Will keep you posted.

OK, got some replies today - think it's just the next stage

"I am now passing this complaint to our casework support team to await allocation to one of our adjudicators."

Guess I'm in the same postition as baron777red.

Interestingly I included complaints about 2 separate loans on the one form and FOS have split these out into 2 separate cases.

Also got an acknowledgement that they had received my complaint against Lloyds TSB which I sent a couple of weeks ago.

Laini

Laini wrote: »

we sent to FOS early jan 2008 got reply back last week to say we were being allocated a case worker shortly.
also same dates for NEMO( as we sent in 2 seperate complaint forms ) and have had the same reply.
will keep you posted on any response

TTFN
Laini xx:rolleyes:

UPDATE
We received a letter to say we will shortly be asigned a adjuticator or someone to deal with our 2 cases of missold ppi with FIRST PLUS and NEMO

sent covering letter and bank statements and other debts which are accumalating to FOS to see if we can go on the fast track system.
they wrote back to say our information has been passed onto a manager to be assessed and we will receive an outcome shortly to see if we are eligible.
I will update when we get a decision from FOS manager

Laini xxx:rolleyes: