CSA- Keeping records

shadyone

Hi, we have just complained to the CSA and wondered if the CSA are legally obliged to keep records of old cases for any number of years? If so how long?

Thanks if you know the legal stuff :cool:

NAT.B_2

they have to keep record of your whole case, if it hasnt had any breaks. Im not 100% but CSA only stared in 1993 so they have kept most records. I asked for a friend CSA data procetion and that went back to 93 and they still had that all on record. Is it your first time complianing?

enemes

Under the Data Protection Act, they are not allowed to keep personal data for more than a "reasonable time", which is regarded by most government Departments to be up to six years.

You are obliged to attain all data relevant to you from them;

The Data Protection Officer
Child Support Agency
Room BP6002
Benton Park View
Newcastle Upon Tyne
NE98 1YX

NAT.B_2

I would urge every one to ask for ther Data protecton PWC and NRP! your be amazed!! We was.

shadyone

NAT.B wrote: »

they have to keep record of your whole case, if it hasnt had any breaks. Im not 100% but CSA only stared in 1993 so they have kept most records. I asked for a friend CSA data procetion and that went back to 93 and they still had that all on record. Is it your first time complianing?

No not the first time. The first time it was me and my ex and it went to a tribunal, this time it is my husband and his ex. I'm fed up with it all, I am now in middle of dealing with someone in complaints dept. I can't say too much as I don't know who reads this forum but his case goes back 8 years ago when it was kind of closed but I want them to find something in the records.

shadyone

enemes wrote: »

Under the Data Protection Act, they are not allowed to keep personal data for more than a "reasonable time", which is regarded by most government Departments to be up to six years.

You are obliged to attain all data relevant to you from them;

The Data Protection Officer
Child Support Agency
Room BP6002
Benton Park View
Newcastle Upon Tyne
NE98 1YX

Thank you, I think I will!

NAT.B_2

Shandy good luck! have you kept records of all contact with CSA? Keep fighting dont let it get to you! Have you contacted your MP? They help get the ball rolling. most have found ther MP really helpful.

shadyone

We haven't got all the letters as it was 8 years ago but have an good one with a name on it that hopefully might help?

Yep MP is being brill, in fact if it works I might marry him (or at least vote for him next time round!)