CCA has been sent for old car loan with Yes....

NatashaP

We sent a CCA request letter to a debt collector who, out of the blue, started writing and phoning hubby for a car we had from Yes car credit in 2005. Back then, after a couple of weeks we gave the car back as there was a number of faults on the car and we just couldn't manage the repayments. We were told that the car would be sold at auction and we'd hear back from them within a few months of the car being sold with the outstanding balance etc. We knew this would happen and were fine with it. We were probably a little naive back then though.

Fast forward 3 years and we get a letter in regards to the outstanding amount - no statements, no explanation of who they were or what the debt was for (the initial letter didn't say it was for yes car credit etc). DH phoned the number and they still wouldn't explain what the amount was made up of (although they did confirm it was with yes)...I did post another thread on this a while ago explaining it all.

We sent off for a breakdown of the costs and a CCA as the lady on the phone said they had no info on hubby at all, other than his name, address and the debt. Much to our surprise they sent out a true signed copy of the CCA (we never have disputed we had a contract with Yes though) and a breakdown of the costs. This has put us in a sticky situation now as we have now got to find £5000 to pay for a car we dont have, however I think I want to write to them for two reasons now; 1= they did mis-sell the PPI by stating at the time we wouldnt get the loan without it (however how the hell do I prove that????) and 2= the breakdown of costs that make up the outstanding debt include lots of things we were never aware of such as document fees (what are these?), repossession fees (never told about these), insurance charges as well as the £1,045.00 insurance premium...I presume the financial charges is another word for interest? That makes up the majority of the outstanding debt. :mad:

The original finance was for £8,879.04 and we now have to pay back £4,920.19.

What can I say in my letter? I need a proper explanation of the costs as well as trying to knock off the insurance premium and charges (I cant believe we still have to pay for that!!!) I can understand them wanting us to pay the extra on the actual car (even though it was stupidly overpriced) but its so crap that we've got to pay interest and insurances despite not actually having the car anymore. Why they took so long getting back to us I will never know. It's poo.

Shineyhappy

Sorry I have no idea but I thought I would bump this up so other people might be able to help.

Good luck!

moneywolf

I would reply to the company with something like, that the car was returned due to being not fit for purpose.

You should not be liable forthe costs as you were sold a substandard vehicle & returned it to YES car credit for a full refund.

Therefor the price you paid for the car & the value of the car when returned was not £5000 difference.

As for the PPI if it was misold then you should expect a full refund for this as well.

If all fails speak to trading standards, Yes car credit went bust for a reason selling rubbish cars & robbing people.

if you returned it within 28 days then a full refund should have been obtained.

phoenixchick

Just wanted to add my support. :hello: Surely if you returned the car after a few days the amount you owed would be minimal? How can they justify half the value of the loan?

This sounds very similar to a problem I have had with Yes and Direct Auto. We had the car for about 2 years and then returned it, after Yes went under, as per the contract. The next thing I knew, Direct Auto were phoning several times a day, and writing demanding £800+. When I asked them what for, they said it was for 'insurance'. I told them to stop contacting me by phone and have written to ask for a full breakdown of the account and charges so I can see where this money came from.

Good luck getting this sorted.