Who to send letter of complaint to?

melb

Thanks EdInvestor. I don't know off-hand, I'll ask him

melb

It's the old man here, thanks for your interest everyone, and in answer to edinvest, my pension when transfered from my company fund to scot am was stand alone, I could not add to it. I believe it was wp, it was then converted to cash, my fa is exploring miss-selling on the basis that my company fund was excellent and final salary, and that a clause put in by scot am and my previous pension advisor giving pru the right to admin untill 75!

melb

melb's oh again, forgot to say, my fa is punting transact, an australian global based on an american model- I wanted fee based advice, his firm charge approx. £2000 per annum, but I have noticed other charges to transact and to the fa , and to fund managers which, although much reduced from the norm, will add to the total. I am still waiting for communication from the pru before I can take things onwards.I feel like I am dealing with cosa nostra!

EdInvestor

melb wrote: »

It's the old man here, thanks for your interest everyone, and in answer to edinvest, my pension when transfered from my company fund to scot am was stand alone, I could not add to it. I believe it was wp, it was then converted to cash, my fa is exploring miss-selling on the basis that my company fund was excellent and final salary, and that a clause put in by scot am and my previous pension advisor giving pru the right to admin untill 75!

There are two possible problems here: one is the original misselling - certianly this should be investigated and a complaint made.The other is the conversion to cash at the time of maturity: this could mean you have lost a guarantee attached to the pension when it was in the WP fund.

Best to explore the original mis-sale first by chasing up the IFA.