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customer service adviser for bank

hey!

Recently passed a telephone interview for a customer services adviser for HBOS.

Now for the face to face interview!:o

anyone have any interview questions I may get?

thankssssssss

Comments

  • These are just guesses of possible questions:

    Tell me about an occasion when ..
    ... you dealt with a customer with an unreasonable complaint
    ... a customer wanted to know about a new product

    Tell me the difference between a Mini and Maxi ISA.

    What do you see as the purpose of this job?

    Why do you want to work for HBOS?

    Can you tell me about Birmingham Midshires?

    ......

    By the way, what sort of questions did they ask in the telephone interview?
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