not sure if this is the right place...

x.x.x.

...but on the clubcard website, it wont display my account balance, always says that it is currently unavailble...it used to work,but then suddenly stopped doing a few months ago...anyone got any ideas on what it could be?
sorry if ive posted in the wrong place, feel free to move it if need be,
many thanks

Steff

x.x.x. wrote: »

...but on the clubcard website, it wont display my account balance, always says that it is currently unavailble...it used to work,but then suddenly stopped doing a few months ago...anyone got any ideas on what it could be?
sorry if ive posted in the wrong place, feel free to move it if need be,
many thanks

Hi xxx,

Similar thing happened to me - all was running fine - points balance showed correctly then BAM - once I applied for a Tesco Clubcard Credit Card my balance shrank from 5000 ish points down to 494 or something daft. I rang the call centre and they assured me that although my balance was showing incorrect on line they had the correct number on their systems, so I made a note of it.

Two weeks later when my balance was still incorrect I rang up to see what my new balance was and they quoted me 1499 LESS than they had quoted the time before!!!! I quoted the name of the person and date I spoke to them and they WILL NOT honour the points.

By the Way - my points balance is STILL incorrect and I have little faith that the call centre will have my balance correct, SO i have saved all my transactions and have the name of one of the managers there to talk to should my points "disappear" again. I am waiting for my February mailing before I call him..

Good luck with your problem - its something else to add to the list though isnt it? Checking up on something that is supposed to be a loyalty bonus - now its another thing to take up time!
Steff

x.x.x.

Steff wrote: »

Hi xxx,

Similar thing happened to me - all was running fine - points balance showed correctly then BAM - once I applied for a Tesco Clubcard Credit Card my balance shrank from 5000 ish points down to 494 or something daft. I rang the call centre and they assured me that although my balance was showing incorrect on line they had the correct number on their systems, so I made a note of it.

Two weeks later when my balance was still incorrect I rang up to see what my new balance was and they quoted me 1499 LESS than they had quoted the time before!!!! I quoted the name of the person and date I spoke to them and they WILL NOT honour the points.

By the Way - my points balance is STILL incorrect and I have little faith that the call centre will have my balance correct, SO i have saved all my transactions and have the name of one of the managers there to talk to should my points "disappear" again. I am waiting for my February mailing before I call him..

Good luck with your problem - its something else to add to the list though isnt it? Checking up on something that is supposed to be a loyalty bonus - now its another thing to take up time!
Steff

strange...