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bad credit

Hi,
I'm looking for some help and hope someone will have the answer. I have applied for a personal loan online and was rejected so I thought I would go into my bank and try as I have never missed any payments on any debts that i have had. Unbelievably I was rejected at my bank also. The guy at the bank informed me that someone in my house owes money??I live in the house with my daughter and we have a joint mortgage. We have checked our credit files with Experian and both have come back clean?? How can I check if there is someone else that may have had bad credit before still registered to this address. Please someone help:confused::confused::confused::confused:

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