Npower - Offer to pay.

spendthrift66

I was just sending a rant at that - but can't be bothered. I will just say that Npower have 'given' me nothing. They have sold me (at vastly inflated prices) something which was never previoulsy 'owned' by a private company (npower and all the others) which now exists purely to line the pockets of its shareholders. Obscene profits - 'giving me' £1000 interest free. I don't think so.

But thanks for the other advice!
S

Broken_hearted

For my case it's npower who are refusing payments, all they are doing is helping the debt get bigger.

rayday2

I am not sure my dad worked at Powergen or E-on as they now are and all I learnt from him was that they cannot cut you off if you have children in the house.

He did say most the time if you write to them with a good payment proposal they will take it. He also advised to write rather than phone and keep a copy of letters as like most companies what the company says differs from one person you speak to, to another.

I appreciate they are different companies but you could always name drop and say your friend advised you that E-on are good at helping out customers in extreme cases

chimp_choker

Broken_hearted wrote: »

For my case it's npower who are refusing payments, all they are doing is helping the debt get bigger.

.... from which you cannot leave...... re my point above. One particular company which I didn't work for from across the water employed sales people that didn't have the morals of a DCA let alone anything else but they used to target pre pay or low scut areas and specifically single mums and say " How much would you like to pay for your electric?? "

Of course they would say £5 a month please ( and vast numbers did... belive me ) so they were set up on payment cards at the post office etc for £5 A MONTH when their useage was about £40 a month ! when the bills came in late after 1 year they owed vast amounts of money so got put on pre payment meters and couldn't swap over.... simple.
Of course I offer here the Alleged bit to cover my !!! legally or whatever but this was the consequences of poor selling and target driven sales in the utility business.

amani_2

spendthrift66 wrote: »

Hello everyone

Can anyone tell me whether Npower HAVE to accept an 'offer to pay'.

I have a £1077 bill, which was basically run up over a period of year, because they kept underestimating, and (of course) I fell behind with payments because I lost my job etc etc.

Also I asked them to allow me to set up a DD which they would not allow (???) as it was a payment plan. Now, I'm not saying I have been blameless in this but I have just written to them, enclosing a £50 cheque, and offering to pay them £97 per month which I have worked out will clear the arrears over 18 months and also pay money towards my useage.

I don't want a prepayment meter as they are very expensive and also it would be down the cellar which is not particularly accessible.

Does anyone know if they have to accept a reasonable offer? Or is this not a reasonable offer?

Thanks in advance.
S

The same thing has happened to my sister with Npower, she has three children in the house but they still said they would cut off the gas supply. She has offered them a good payment which they did not except and they also refused to except a DD. She did not want a pre-payment meter in but had no choice, you will be glad to hear that they have been attempting to have someone come out and fit a meter since october 2007, she has made 4 appointments with them and everytime no-one has turned up to fit the meter! She now has an appointment for the 14th Febuary! All this time she has been making payments to them even though they have rufused them which has got her bill down she's hoping they dont turn up again and she can manage to pay the bill off, and not have a meter in at all.


AMANI XXX

spendthrift66

Hi Amani

Well, I did wonder about them actually coming to do it ... I guess they have to make an appointment to suit both parties? Do they come on Saturdays? I guess I'll just keep making the payments and hope for the best? It's annoying when you make a decent offer and they just send nasty letters.

Thanks for the info.

S

SwanJon

Spendthrift - didn't mean to offend, but was trying to put it form their point of view.
You've used a product and haven't paid for it. They have had to buy it and pay other overheads already and you want another 18 months to pay it back. They aren't asking for interest on the balance.
Did you try asking for another sort of plan, maybe standing order, or a regular payment card. They may be more open to these if they don't offer a discount, and once paid off you are free to switch, or go to DD.

What ever happens, keep making the payments you have offered.
If you agree a date with them, they might offer a Saturday (depends on their subcontractor, some do).
If they go to warrant they will be told which day to come, and if they come another day their warrant is invalid. You can go to the court when they get the warrant and ask for it to be turned down, using your offer as proof you are maknig an effort. It's then down to the court.

dollydoodah

rayday2 wrote: »

I am not sure my dad worked at Powergen or E-on as they now are and all I learnt from him was that they cannot cut you off if you have children in the house.

Unfortunately, they can.

From Energywatch:


Question Can they disconnect me if I have children under 5? Answer [FONT=Arial, Helvetica]Yes they can.[/FONT]
[FONT=Arial, Helvetica]If the supplier says you owe them money for your gas or electricity, they can still disconnect you even if you have young children living with you.[/FONT]
If you owe money, you should always contact the supplier as soon as possible to discuss what you can afford to pay.

chocolatechipcookies

I had a £500 debt with NPower. They couldn't set a direct debit up, because my account was closed. But they send me a payment card, and told me I can call once a month a pay £75 (I aim to pay £100) over the phone with the automated system. I want to pay more to get it paid off quicker. But they're fine, as long as you pay something.

I just remembered. I had a debt with British Gas. I never got a bill and I called so many times I lost count. All I wanted was a bloody bill and nobody knew what was going on with my accounts, and they were convinced my gas wasn't with them! I called the ombudsman, they put me through to someone from HR (I think) and they sorted me out, and knocked sh*t loads off my bill due to the months of stress, just to get a bill to pay my debt. I got that paid in three months.