Fuming!!!

mish

unknown...

gilligansyle

You could write to Wescot confirming the conversation you had with them and requesting that they inform you in writing when it is sorted.

Keeping_Positive

I would also get BT to put it in writing as well.

Sea78

How annoying for you - would second the advice above. Well done for standing your ground

Sea xx

davek1

£25.48

what are these guys on it has already cost them more than that to try to collect it add that to the fact there isn't even a debt. DCA's i hate them grrr

pandapaws

And make sure you claim back the cost of any calls - were the DCA on an 0870 number by any chance? It'll have probably cost you that amount again trying to sort it out! Numpties.

smashedbooboo

Hi, please dont speak to them on the phone. Put everything in writing to them. A phone call is your word against theirs. If they ring you tell them you will only communicate in writing. Do not discuss anything over the phone. Keep copies of everything. And do not sign the bottom of your letters. Print only.

bathgatebuyer

Had similar with British Gas (I've never had gas but had a bill for £65 through a DCA for a GUY with the same first initial and surname as me!) and they knew that it wasn't me that the DCA should ahve been pursuing but still the DCA sent texts (only getting my number when I told them I wasn't a guy and if they bothered to look up the electoral register they would see that!), letters and phone calls to my landline at home asking me if I would pay that guys debts for him!!!

After a 67 minute phone call to British Gas (fortunately a freephone number), the pestering from 1st Credit stopped (and it was horrible pestering right down to threatening people coming to my home to seize goods to the value of £65 for this guy's bill, right down to them asking if my Dad father was possibly the guy who'd ran up the bill in my name). They were absolutely idiots. It later transpired that the error came from tracing agents they'd employed to find the non-paying customer and did little more than look up people with that initial from the surname in the BT phone book and chase them for he debt!

Turned out the guy still lives in the flat he ran up the gas bill in so how they managed to miss him is totally beyond me. The tracing company they used must get easy money................"our sophisticated tracing techniques"..............which actually means 'we look up a similar name in the phone book so DCAs can pester some poor sod silly for money they don't owe and have no responsibility for. Absolutely shocking.

Still, they sent a bunch of flowers to apologise and I was like, "Oh, ok then". I'm easily bought!

Make sure every correspondence is sent to them Recorded, take note of calls, emails, texts, however they get in touch with you, and write to the Chief Exec of BT via Recorded Delivery telling him the disgraceful way you've been treated and ask for an immediate and unreseved apology and guarantee that the DCA have been notified that the debt is not yours and that their harrassing of you must stop NOW or else you'll make a formal complaint to the relevant bodies highlighting that you've given them ample opportunity to resolve this and they haven't.