'Being Mr. Nasty: Why I’m avoiding Boots & Pitcher and Piano bars' blog discussion

This is the discussion to link on the back of Martin's 'Being Mr. Nasty: Why I’m avoiding Boots & Pitcher and Piano bars’ blog. Please read the blog first, as this discussion follows it.

Click reply to discuss below.


  • Aaaaant
    Aaaaant Posts: 23 Forumite
    Well, I've successfully avoided Boots for a few years now. Everyone from shop floor staff to head honchos at its HQ do not have a clue how to communicate with customers. They never hold up to their part of the deal and always renegade on offers. It's most famous and last straw for me was a couple of years ago when they offered 50% off for new customers to its website. I ordered £100s of stuff and they totally ignored me. On prescriptions and other goods and the amount of people I've convinced to shop elsewhere I guess I've lost them about £20k of business each year. And they also have a pretty appaling record on animal testing! Superdrug is cheaper, friendlier and animal friendly!
  • Paul_Herring
    Paul_Herring Posts: 7,481 Forumite
    Name Dropper Photogenic First Post First Anniversary
    Well the stores can't have it both ways - they either have the promotions to get more customers through the doors, or they don't so they don't have to complain.
    Conjugating the verb 'to be":
    -o I am humble -o You are attention seeking -o She is Nadine Dorries
  • nearlyrich
    nearlyrich Posts: 13,698 Forumite
    First Post First Anniversary Combo Breaker Hung up my suit!
    I'm joining you in boycotting Boots, I didn't get my online transaction tracked through Quidco and I had to call an 0870 number to chase my £55 worth of clubcard points after being told by the local store it was not their problem even though it aid online to take my card into a store to get my points.

    They are joining a select list of retailers who I don't use due to ignorant staff and uncaring attitude to customers and their service.
    Free impartial debt advice from: National Debtline or Stepchange[/CENTER]
  • Smiley_Mum
    Smiley_Mum Posts: 3,836 Forumite
    I've been Money Tipped!
    Will this do, you can go to Boots now, no problem...;)

    “Ordinary riches can be stolen, real riches cannot. In your soul are infinitely precious things that cannot be taken from you.” - Oscar Wilde
  • reehsetin
    reehsetin Posts: 4,916 Forumite
    Combo Breaker First Post
    omg they actually had to do some work!?! (talking to those particular people not all retail staff) i'd be chuffed if my shop was busy all the time
    Yes Your Dukeiness :D
  • tealady
    tealady Posts: 3,750 Forumite
    Name Dropper First Post First Anniversary Mortgage-free Glee!
    These businesses really take the P. They want customers through their doors, offer a promotion then complain when it works!
    Perhaps the staff should remember that in most cases it's not the company you work for that pays your wages, its the customers ergo no customers no job.
    Find out who you are and do that on purpose (thanks to Owain Wyn Jones quoting Dolly Parton)
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