'Being Mr. Nasty: Why I’m avoiding Boots & Pitcher and Piano bars' blog discussion 28 January 2008 at 4:44PM in Martin's blogs & appearances & MoneySavingExpert in the news 6 replies 3.2K views

Former_MSE_Lawrence

This is the discussion to link on the back of Martin's 'Being Mr. Nasty: Why I’m avoiding Boots & Pitcher and Piano bars’ blog. Please read the blog first, as this discussion follows it.

Read Martin's 'Being Mr. Nasty: Why I’m avoiding Boots & Pitcher and Piano bars' Blog.

Click reply to discuss below.

Aaaaant

Well, I've successfully avoided Boots for a few years now. Everyone from shop floor staff to head honchos at its HQ do not have a clue how to communicate with customers. They never hold up to their part of the deal and always renegade on offers. It's most famous and last straw for me was a couple of years ago when they offered 50% off for new customers to its website. I ordered £100s of stuff and they totally ignored me. On prescriptions and other goods and the amount of people I've convinced to shop elsewhere I guess I've lost them about £20k of business each year. And they also have a pretty appaling record on animal testing! Superdrug is cheaper, friendlier and animal friendly!

Paul_Herring

Well the stores can't have it both ways - they either have the promotions to get more customers through the doors, or they don't so they don't have to complain.

nearlyrich

I'm joining you in boycotting Boots, I didn't get my online transaction tracked through Quidco and I had to call an 0870 number to chase my £55 worth of clubcard points after being told by the local store it was not their problem even though it aid online to take my card into a store to get my points.

They are joining a select list of retailers who I don't use due to ignorant staff and uncaring attitude to customers and their service.

Smiley_Mum

Will this do, you can go to Boots now, no problem...;)

reehsetin

omg they actually had to do some work!?! (talking to those particular people not all retail staff) i'd be chuffed if my shop was busy all the time

tealady

These businesses really take the P. They want customers through their doors, offer a promotion then complain when it works!
Perhaps the staff should remember that in most cases it's not the company you work for that pays your wages, its the customers ergo no customers no job.