Overcharged but refused refund - is this right?

valiant23

supersaver wrote: »

the SA admitted that she had been overcharged at the time but that she could not issue a refund or credit note as the tills had changed since the time of purchase. My question is, essentially, is this right?? Where does she stand on an overcharged (which the store admits did happen) but a refusal on any kind of refund or even a credit note for said store?

valiant23 wrote: »

If the range of items were all in the sale then the S.A. has told a load of fibs and your friend is entitled to a refund.

The only time they wouldn't is if only certain individual items are in the sale but different sizes/colours are not. I seem to remember a sports store selling the same brand of trainer in different colours and one colour was more expensive.

supersaver wrote: »

They were definitely in the sale

wherediditallgo wrote: »

That wasn't the case here, though. The goods weren't advertised at all. They weren't even available to buy until a pair was brought from the store room for the OP's friend.

Strange as it seems I'm taking the OP at their word and the item was in the sale. Though I can't obviously prove that the item purchased was advertised I think the fact that the sales assistant has admitted to the overcharging strengthens the ladies complaint.

wherediditallgo

A sales assistant is exactly that, an assistant, not the decision-maker. What the assistant said can't be proved either unless it was recorded, & my guess is if it wasn't they won't be saying it again because they'll have since been "corrected" by a higher-up or another member of staff.

I'm not disbelieving the OP - they're relating the story as it was told to them, & that's fair enough. But they don't appear to to have been a witness either to the purchase or the return visit to request the refund.

valiant23

Well.

You've been helpful.
:rolleyes:

wherediditallgo

valiant23 wrote: »

Well.

You've been helpful.
:rolleyes:

Yes, I have. There are always at least two sides to a story, & my posts may have helped the OP to advise her friend of another perspective, so that she doesn't go in arguing for rights it doesn't appear she has. If my posts (or anyone else's, for that matter) enable her to either go back to the store more informed or stop her going back & making a fool of herself, then she's gained from them. And the lessons from them won't have cost her £28 to learn either.

supersaver_2

Just a quick update to let you's know...she spoke to the store manager on the phone on Saturday and he agreed to the refund so she did get the £28 back. Lesson learnt - she'll know to check her receipt from now on!

YOUNGE1

Just right too!